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To turn off the client encryption:

  1. Open the cw_admin
  2. Press Stop Server
  3. In the top right choose LocalNumberStorage under TableName
  4. Find the entry for EncryptPIIFields and set the value to 0 (that's a zero)
  5. Press Start Server

If the entry for EncryptPIIFields is not on the list:

  1. double check that you have LocalNumberStorage selected
  2. click Add
  3. in the Tag box enter EncryptPIIFields (note that spelling is very important!)
  4. in the Setting box enter 0 (that's a zero)
  5. Click save
  6. Restart the Business Tier

Note: You will need to stop the Business tier to modify these settings

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