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To turn off the client encryption:

  1. Go to C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier.
  2. Open the CW Admin.
  3. Click Stop Server.
  4. In the top right, click LocalNumberStorage under TableName.
  5. Click EncryptPIIFields.
  6. Click Edit.
  7. Under Setting change the value to 0.
  8. Click Start Server.

If the entry for EncryptPIIFields is not on the list:

  1. Double check that you have LocalNumberStorage selected.
  2. Click Add.
  3. In the Tag box enter EncryptPIIFields (note that spelling is very important!).
  4. In the Setting box enter 0.
  5. Click Save.
  6. Click Start Server.

Note: You will need to stop the Business tier to modify these settings

Note: This is a security feature and disabling PII encryption will allow for PII information to be displayed on the cw_client and the cw_map_client_provider tables.

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