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CAREWare includes a setting to limit how long reports can run. If a report times out, that setting can be adjusted to provide more time to complete.

To increase the report timeout value:

  1. Go to C:\Program Files\CAREWare Business Tier (Program Files (x86) for CAREWare version 5.0).
  2. Scroll to CW Admin.
  3. Right-click CW Admin.
  4. Click Run as Administrator.
  5. Click Stop Server.
  6. Click Common Storage Settings.
  7. Click the column header cmm_st_pk to sort the column alphabetically.
  8. Scroll to report Timeout.
  9. Double the ReportTimeout value in the cmm_st_number field (default value is 180).
  10. Click on a different column and row to save the change.
  11. Click Server Settings.

Note: The RSR report has a timeout limit of 120 minutes for build 955 or newer and a timeout limit of 40 minutes for build 954 or earlier. The RSR report timeout limit is programmed into CAREWare as a separate setting.

Back to Report Timeout Error

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