To unlock a user account using the Provider/User Manager:
- Log in to the Central Administration Domain.
- Click Administrative Options.
- Click Provider/User Manager.
- Expand Central Administration’s Users and Permission.
- Expand Users
- Right click on the user account that is locked.
- Click Undo User Lockout.
How to unlock a user account in version 5, build 575 and higher: - Log in to a Provider Domain
- Click Administrative Options
- Click User Administration
- Highlight the user name that is locked out
- Press F1 or click Undo User Lockout
- You can also change the user's password at this time by pressing F3 or click Change Password
To unlock a user account using the CW Admin.exe:
- Go to the business tier directory. (default Location: C:\Program Files\CAREWare\RW CAREWare Business Tier).
- Right click on CW Admin.exe.
- Click Run as Administrator
- Press Stop Server
- Click on the Common Storage Settings
- Locate the "ResetLockoutAndPasswordForUser" in the cmm_st_pk column.
- In the cmm_st_text column next to the "ResetLockoutAndPasswordForUser," enter the user account you want to unlock, and then click on another column/row.
- Click on the Server Settings tab.
- Start the server and close the CW Admin.exe.
- Log in to CAREWare using the locked account.
- You will be prompted to provide a new password. Passwords must be 8 characters long and contain 2 alpha numeric characters.
- The account should now be unlocked; you will be prompted again to log in to CAREWare.
As of build 891, a Password Reset Manager feature can be setup so users can unlock their accounts. To setup the Password Reset Manager click
here.
Download the instructions to unlock a user account using the CW Admin utility
here.
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Frequently Asked Questions