CAREWare has a Password Reset Manager that allows users to unlock their accounts.
To access the Password Reset Manager:
1. Log into the
Central Administration domain.
2. Click
Administrative Options.
3. Click
Advanced Security Options.
4. Click
Password Reset Manager.
5. Click
Enable email password reset.
6. Enter Outgoing Email Configuration settings.
To test the email settings:
1. Click
Send Test Email.
2. Enter an email address.
3. Click
Send.
Once the test email is sent, the user will receive an email like the one below.
The Password Reset Manager feature is triggered when a user account is locked because he or she entered an incorrect password more than three times. This is the default setting, which can be adjusted to a different number of entry errors. Once a user account is locked, CAREWare will show the following message:
Once the user account is locked, a
Reset Password button will be displayed.
1. Click
Reset Password.
2. Click
Send reset code to user email.
3. Click
OK.
The user will receive an email like this:
4. Enter the token from the email.
5. Click Submit.
6. Enter a new password.
7. Click
Change Password.
The user can now log into CAREWare with the new password.
Click
here to download these instructions.
Back to
How do I reset/unlock a user?