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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the 2015 ADR build.
ADR Release - These are builds that include ADR reporting [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found it cumbersome to have to click [...]
CAREWare Tips for ADAPs: Key Areas That Impact ADR Data Quality CAREWare is a free, electronic health and social support services information system for HRSA HIV/AIDS Bureau Ryan White HIV/AIDS Program recipients and subrecipients. It produces a compliant xml file for the AIDS Drug Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure that you submit the highest quality data in the ADR, it is [...]
We've listed here all bugs found in CAREWare for easy user reference. Please find the bug affecting your usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field [...]
CAREWare Version 5 Builds 915 or newer.
Starting with CAREWare build 915 .NET Framework 4.5.2 will be required to run CAREWare. To make sure the latest .NET Framework is installed, complete Windows Updates . To manually update to .NET Framework 4.5.2 [...]
Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. [...]
The help desk will need to review the SQL Server log of the installation in order to confirm the exact reason of a failed SQL Server installation. These logs are located by default at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to [...]
The CAREWare Help Desk open hours are: Monday - 12:00 PM - 5:00 PM Eastern Time.
Tuesday - 10:30 AM - 6:30 PM Eastern Time.
Wednesday - 12:00 PM - 5:00 PM Eastern Time.
Thursday - 10:30 AM - 6:30 PM Eastern Time.
Friday - 12:00 PM - 5:00 PM Eastern Time. The number to call for assistance is 877-CWHELP1 or 877-294-3571.
The CAREWare Help Desk can also be reached by email at cwhelp@jprog.com [...]
[...] space for object 'cw_change_log' in database 'CW_CHANGE_LOG_0008' because the
'PRIMARY' filegroup is full.
INSERT INTO cw_change_log ( chn_lg_pk , chn_lg_table_name , chn_lg_pk_value , chn_lg_field_name , chn_lg_is_delete ,
chn_lg_new_value , chn_lg_usr_fk , chn_lg_dmn_fk , chn_lg_bt_version , chn_lg_date_time) VALUES (@chn_lg_pk , @chn_lg_table_name
, @chn_lg_pk_value , @chn_lg_field_name , @chn_lg_is_delete , @chn_lg_new_value , @chn_lg_usr_fk , @chn_lg_dmn_fk , @chn_lg_bt_
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal You can download all available CAREWare documentation from here. All updated documents will be posted here after being posted to the HRSA CAREWare website. Information about changes between the CAREWare [...]
[...] find clients by searching for the client using the client's first or last name. There are a few things to check to identify the cause of this issue. Does the client show up in custom reports? Here are instructions for creating a custom report. Was the client record deleted? This can be checked by using the User Action Report . Can the client be found by searching by URN or Client ID? If the client was not deleted from this provider domain, the client can be found using fields other than first or last name, and the client shows up in custom [...]
Though most CAREWare users run the program without experiencing problems, some have reported that parts of the program respond slowly. This document serves as a guide to help those users improve the overall performance of their installation. It is not intended to replace or amend the system requirements to use CAREWare. Note that the information in this document is current as December 5, [...]
The Provider Data Export (PDE) allows CAREWare users to export CAREWare data into an Access template file. This is similar to the Provider Data Import (PDI) and uses the same Access template file. The PDE includes the ability to export custom fields from CAREWare into the Access file. The steps below provide the necessary information to create a customized PDE template [...]
Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal As a prerequisite, you will need to download and install the latest .NET Framework required for CAREWare. To install CAREWare, [...]
The Provider Data Export is used to export data from selected tables for a specified date span. Data exported from a single provider domain can be edited and re-imported. Data exported for multiple provider domains can be used for reporting purposes and cannot be re-imported. A Provider Data Export file can include provider setup information and metadata. To access the Provider Data Export: Click Administrative Options . Click Export Menu . Click Provider Data Export . Click New Export .
The Provider [...]
The silent or quiet installation of the CAREWare Business and Client Tiers should only be used by individuals familiar with the MSIEXEC.EXE program and DOS command prompt. This wiki answer is for advanced PC users only. The CAREWare Help Desk is only able to provide the information below AS IS and will not be able to assist in the creation of customized queries or additional installation methods [...]
CAREWare can be set up for automatic imports using the Provider Data Import option. A. Configure the Provider Data Import Folder Go to C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier. Right click CW Admin . Click Run as Administrator . Click Stop Server . Click Common Storage Settings . Click cmm_st_pk to set in alphabetical order. Scroll to PDIFolder . Set the folder path to the folder [...]
In settings where there are multiple PCs connecting to one centralize server there will be the need to install multiple client tiers. This is easily done on any Windows PC compatible with CAREWare and Windows user accounts that have the permissions to install applications. To complete the client tier installation you will need to download [...]
There are several good ways to import data into CAREWare, though these processes can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files [...]
The installation of two business tiers on a single PC or server is not recommended as it can lead to confusion of which installation is in use and difficulty upgrading each business tier. Note : This process has not been fully tested in 'real world' conditions. It
will allow you to install the business tier twice on the same computer and allow you to have two different instances of CAREWare running [...]
[...] Tier represents the GUI seen by users. It must be installed on each machine that intends on connecting to CAREWare. This section includes common interface questions such as how to create custom fields, use reporting, or the Provider Data Import.
What is the default username and password? What does 'The business tier is in the process of initializing' mean? What does [...]
Configuring your device for Two-Factor Authentication (2FA) for CAREWare 5 Overview Once the CAREWare Administrator turns on 2FA for your CAREWare server, the next time you log in you will be prompted to set up your device. The device can be an iPhone, an Android smartphone, or your computer workstation. The device you choose may depend on the policies of your organization. The rest of this document describes how to set [...]
[...] Some users are reporting an error message when updating the client tier application, after upgrading to CAREWare build 865 or newer, stating that the jMultiTier.dll file is missing or incorrect. Some users get the message after clicking Update Now during the client update process. They have the option to click OK on the error message window, and then the Finalizing Update message appears. The Finalizing Update process doesn't complete. This is a result [...]
Global User Accounts are allowed access to all client data, provider reports, and provider domains through the Global User Permission. This permission is granted by default to the default account: CwTemp during an initial installation of CAREWare. The permission is granted through the Provider/User Manager on the Central Administration domain. You can use the following steps to grant the permission to [...]
CAREWare users are now to able to transmit client related messages to other CAREWare users on the same or different provider domains within the same CAREWare
network instance. This will allow users to instantly communicate new or time sensitive information regarding a specific client to other users and ensure reception
of the message.
As with all data in CAREWare [...]
There are several causes for a client's enrollment status to be reported as Unknown on the RSR. These reasons and solution are provided below.
For the following enrollment status values, CAREWare will set the value to Unknown in the RSR if there is no CASE CLOSED DATE entered in the reporting year:
RSR Report Viewer showing client with Unknown enrollment status Referred Removed Incarcerated Relocated
The case closed date is required in order for [...]
Client Match Scoring allows for a provider to raise or lower the overall matching score used within CAREWare to determine if a new client possibly matches clients already in the database. By lowering the matching score more clients will appear as possible matches when a new client is added. This can help users if a client name is often misspelled and to avoid duplicate client entry. The lowest score to [...]
ADR — 0.2%
[...] Client Report, ADR Grantee Report , and ADR Quarterly Reports are created from the ADAP Domain. The CAREWare ADAP drug services module is designed to allow grantees who manage these services to track in detail client-level AIDS Drug Assistance information. The module includes a complete medication list, searchable by generic medication name, brand name, or NDC and includes all client-level fields required for the ADAP Drug Report (ADR). The minimum build required to [...]
As of build 934, CAREWare has a new feature, Linking Medications to Service Records . Once the Use Subservice Medication Trigger option is turned on, adding a subservice with Trigger medication prompt upon entry activated displays Related Medications and a View/Edit button for users to enter medication records to link to that service. If no medication is linked to the [...]