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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the 2015 ADR build.
ADR Release - These are builds [...]
CAREWare Tips for ADAPs: Key Areas That Impact ADR Data Quality CAREWare is a free, electronic health and social support services information system for HRSA HIV/AIDS Bureau Ryan White HIV/AIDS Program recipients and subrecipients. It produces a compliant xml file for the AIDS Drug Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure [...]
We've listed here all bugs found in CAREWare for easy user reference. Please find the bug affecting your usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field selections generate error [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found it cumbersome to have to click a number of buttons to get to different locations in the application—jumping back and forth between the Services screen, [...]
CAREWare Version 5 Builds 915 or newer.
Starting with CAREWare build 915 .NET Framework 4.5.2 will be required to run CAREWare. To make sure the latest .NET Framework is installed, complete Windows Updates . To manually update to .NET Framework 4.5.2 instead of using Windows Update or for more information about .NET Framework click here. These are operating systems that support [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal You can download all available CAREWare documentation from here. All updated documents will be posted here after being posted to the HRSA CAREWare [...]
Though most CAREWare users run the program without experiencing problems, some have reported that parts of the program respond slowly. This document serves as a guide to help those users improve the overall performance of their installation. It is not intended to replace or amend the system requirements to use CAREWare. Note that the information in this document is current as December 5, 2016 and over time may become outdated. CAREWare Configuration: There [...]
There are several good ways to import data into CAREWare, though these processes can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files are ready for import, users [...]
Eligibility History Instructions Eligibility Status is used to track the history of a client’s eligibility for the RSR as the client becomes eligible and at times is deemed ineligible for Ryan White Services. This status will be used for RSR reporting and to determine if a client is eligible for Ryan White funded services. For additional information regarding eligibility [...]
The CAREWare Help Desk open hours are: Monday - 12:00 PM - 5:00 PM Eastern Time.
Tuesday - 10:30 AM - 6:30 PM Eastern Time.
Wednesday - 12:00 PM - 5:00 PM Eastern Time.
Thursday - 10:30 AM - 6:30 PM Eastern Time.
Friday - 12:00 PM - 5:00 PM Eastern Time. The number to call for assistance is 877-CWHELP1 or 877-294-3571.
The CAREWare Help Desk can also be reached by email at cwhelp@jprog.com
The CAREWare Help Desk can be very busy sometimes [...]
Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal As a prerequisite, you will need to download and install the latest .NET Framework required for CAREWare. To install CAREWare, [...]
Administration includes all tasks regarding general use and technical support for CAREWare. [...]
The Provider Data Export is used to export data from selected tables for a specified date span. Data exported from a single provider domain can be edited and re-imported. Data exported for multiple provider domains can be used for reporting purposes and cannot be re-imported. A Provider Data Export file can include provider setup information and metadata. To access the Provider Data Export: Click Administrative Options . Click Export Menu . Click Provider Data Export . Click New [...]
Client Match Scoring allows for a provider to raise or lower the overall matching score used within CAREWare to determine if a new client possibly matches clients already in the database. By lowering the matching score more clients will appear as possible matches when a new client is added. This can help users if a client name is often misspelled and to avoid duplicate client entry. The lowest score to consider client as a possible match in the upper right corner is [...]
[...] Server installation. These logs are located by default at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to assign the current Windows user permission to install the required service. Manual installation of SQL Server 2005 or 2008 is then required in order to do so. The following procedure will walk you through this process. [...]
Configuring your device for Two-Factor Authentication (2FA) for CAREWare 5 Overview Once the CAREWare Administrator turns on 2FA for your CAREWare server, the next time you log in you will be prompted to set up your device. The device can be an iPhone, an Android smartphone, or your computer workstation. The device you choose may depend on the policies of your organization. The rest of this document describes how to set [...]
There are a number of ways to export data out of CAREWare available to users. These export processes can be quite complicated for novice users and we have gathered together all of the available documentation here for each export process. These documents allow users to export data in several formats. Each of the available export methods is described below in brief. Provider Data Export (PDE)
The [...]
[...] users are reporting an error message when updating the client tier application, after upgrading to CAREWare build 865 or newer, stating that the jMultiTier.dll file is missing or incorrect. Some users get the message after clicking Update Now during the client update process. They have the option to click OK on the error message window, and then the Finalizing Update message appears. The Finalizing Update process doesn't complete. This is a result of the jMultiTier.dll file not updating correctly. This can occur [...]
ADR — 0.2%
[...] Client Report, ADR Grantee Report , and ADR Quarterly Reports are created from the ADAP Domain. The CAREWare ADAP drug services module is designed to allow grantees who manage these services to track in detail client-level AIDS Drug Assistance information. The module includes a complete medication list, searchable by generic medication name, brand name, or NDC and includes all client-level fields required for the ADAP Drug Report (ADR). The minimum build required to produce the 2017 ADR Client Report is [...]
Instructions to include Genvoya: The combination antiretroviral whose brand name is Genvoya is included in these medication files. On the RSR side of things, in clinical encounters, under medication setup, there is a bit of an issue because Genvoya and Stribild share the same DrugCode (this is not the same as an NDC, which is in the ADAP file only). Genvoya and Stribild are the same except that Genvoya contains a different formulation of Tenofovir (TAF) [...]
Some users have reported getting an error when viewing a Single Performance Measure Client List for Not in the Numerator or In Numerator results. This error is due to two icons missing from the client tier folder in build 865 through build 876. Instructions to resolve this error: Download the missing icons here . Extract the file to the RW CAREWare Client Tier folder located at: “C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier” Instructions [...]
The silent or quiet installation of the CAREWare Business and Client Tiers should only be used by individuals familiar with the MSIEXEC.EXE program and DOS command prompt. This wiki answer is for advanced PC users only. The CAREWare Help Desk is only able to provide the information below AS IS and will not be able to assist in the creation of customized queries or additional installation methods using this method. There
In some instances CAREWare produces a new build that is not an official release from HRSA. This build may include features not included in the official release currently available from HRSA. To get a copy of this release, contact the CAREWare Help Desk to see when the latest alternate build release will be available for use on a production server. In many cases CAREWare can use assistance with testing [...]
Source: jProgBusiness - Could not allocate space for object 'cw_change_log' in database 'CW_CHANGE_LOG_0008' because the
'PRIMARY' filegroup is full.
INSERT INTO cw_change_log ( chn_lg_pk , chn_lg_table_name , chn_lg_pk_value , chn_lg_field_name , chn_lg_is_delete ,
chn_lg_new_value , chn_lg_usr_fk , chn_lg_dmn_fk , chn_lg_bt_version , chn_lg_date_time) VALUES (@chn_lg_pk , @chn_lg_table_name
, @chn_lg_pk_value , @chn_lg_field_name , @chn_lg_is_delete , @chn_lg_new_value [...]
[...] use ARV counts, then the medications may have to be updated with the latest medication file and/or CAREWare may need to be prompted to update the cw_available_medications table for ARV counts. Make sure the latest medication file is in the RW CAREWare Client Tier folder. http://hab.hrsa.gov/program-grants-management/careware has the latest medication files at the bottom of the page. The ARV count is [...]
CAREWare can be set up for automatic imports using the Provider Data Import option. A. Configure the Provider Data Import Folder Go to C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier. Right click CW Admin . Click Run as Administrator . Click Stop Server . Click Common Storage Settings . Click cmm_st_pk to set in alphabetical order. Scroll to PDIFolder . Set the folder path to the folder you want to use for importing data. The default setting [...]
The short answer to most questions about CAREWare 6 connectivity is this: connecting to a CAREWare 6 server with a browser is similar to connecting to a CAREWare 5 server with the CAREWare client. Here's what they have in common: • Both use http, technology commonly used for transmitting data across the
internet. • In both CW5 and CW6, you have to provide the location of your CAREWare
server. [...]
CAREWare is compatible with all current versions of Windows operating systems, including: Windows 2000 (Not compatible as of build 865) Windows XP (Not compatible as of build 865) Windows Vista Windows 7 Windows 8 Windows 10 Windows Server 2000 (Not compatible as of build 865) Windows Server 2003 (Not compatible as of build 865) Windows Server 2008 Windows Server 2012 Windows Server 2014 Windows Server 2016
CAREWare is compatible with the following versions of SQL Server:
SQL [...]
Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to jProg.
Start the Diagnostic Utility
Log into the Central Administration domain Click Administrative Options Click Business Tier [...]