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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the 2015 ADR build.
ADR Release - These are builds that include ADR reporting features for the 2016 ADR report [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found it cumbersome to have to click a number of buttons to get to [...]
[...] usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field selections generate error on custom reports All services are returned for a Regional User Annual Custom Review data entered on Custom Form not saving Annual Review [...]
[...] Tier represents the GUI seen by users. It must be installed on each machine that intends on connecting to CAREWare. This section includes common interface questions such as how to create custom fields, use reporting, or the Provider Data Import.
What is the default username and password? What does 'The business tier is in the process of initializing' mean? What does 'The remote name could not be resolved' mean? What are the new service categories in CAREWare and how [...]
[...] find clients by searching for the client using the client's first or last name. There are a few things to check to identify the cause of this issue. Does the client show up in custom reports? Here are instructions for creating a custom report. Was the client record deleted? This can be checked by using the User Action Report . Can the client be found by searching by URN or Client ID? If the client was not deleted from this provider domain, the client can be found using fields other than first or last name, and the client shows up in custom [...]
[...] Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure that you submit the highest quality data in the ADR, it is important to understand how different CAREWare features work, in particular: Contract and service setup Entering client ADAP application dates, and Updating enrollment status If these data are not entered correctly, or not kept up to date, it may result in missing or inaccurate data. Many ADAPs that use [...]
The help desk will need to review the SQL Server log of the installation in order to confirm the exact reason of a failed SQL Server installation. These logs are located by default at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to assign the current Windows user permission to install the [...]
[...] systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. The CAREWare Help Desk has developed several methods for completing the installation of either business or client tier on machines that use these OS's. This wiki answer will provide [...]
The Provider Data Export (PDE) allows CAREWare users to export CAREWare data into an Access template file. This is similar to the Provider Data Import (PDI) and uses the same Access template file. The PDE includes the ability to export custom fields from CAREWare into the Access file. The steps below provide the necessary information to create a customized PDE template file. To export custom data you must be logged in to the [...]
Global User Accounts are allowed access to all client data, provider reports, and provider domains through the Global User Permission. This permission is granted by default to the default account: CwTemp during an initial installation of CAREWare. The permission is granted through the Provider/User Manager on the Central Administration domain. You can use the following steps to grant the permission to a CAREWare Central Administration user: How [...]
Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to [...]
[...] @chn_lg_usr_fk , @chn_lg_dmn_fk , @chn_lg_bt_version
, @chn_lg_date_time) The error occurring is due to insufficient space on the hard drive where the database is installed or if using a SQL Server Express edition, the database has reached its maximum size limit. You can check both of these using the procedures below. To find the amount of available hard drive space: Go to My Computer Right click on C: drive Select Properties The available hard drive space will be title Free Space Note: If the SQL Server instance [...]
[...] automatic imports using the Provider Data Import option. A. Configure the Provider Data Import Folder Go to C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier. Right click CW Admin . Click Run as Administrator . Click Stop Server . Click Common Storage Settings . Click cmm_st_pk to set in alphabetical order. Scroll to PDIFolder . Set the folder path to the folder you want to use for importing data. The default setting is: [...]
Users will now be able to assign individual users access to specific custom subform tabs using the providers/user manager. This will allow for groups of
users to access the individual custom fields they would use only for a client or for a provider to limit the clinical data viewed to the users with the
proper access. The custom subform subtabs are named Subform A - E and can be granted individually to [...]
In settings where there are multiple PCs connecting to one centralize server there will be the need to install multiple client tiers. This is easily done on any Windows PC compatible with CAREWare and Windows user accounts that have the permissions to install applications. To complete the client tier installation you will need to download the client tier setup file that is found in the full setup file for CAREWare available on the HRSA CAREWare website. [...]
In new builds of CAREWare users will be able to export and import custom reports between separate CAREWare domains. Users have been asking for this functionality for some time and now they will be able to create any custom report in CAREWare, export it and send it another user at a remote, unconnected CAREWare site, and that new user can import the custom report on their installation. To export a custom report : Log in to CAREWare Go to Reports>Custom [...]
[...] client match threshold setting. Note: the client names shown in this document are fictitious names. To access the Central Client Merge feature: Log into the Central Administration Domain. Click Administrative Options . Click Client Merge .
Merge Duplicates – Starts the merge process, which allows a user to choose the correct data for the client’s record using both records being merged.
Browse Ranked Matches – Opens the Ranked Matches menu where a percentage threshold can be used to identify [...]
There are several good ways to import data into CAREWare, though these processes can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files are ready for import, users map incoming fields with the [...]
As of build 934, CAREWare has a new feature, Linking Medications to Service Records . Once the Use Subservice Medication Trigger option is turned on, adding a subservice with Trigger medication prompt upon entry activated displays Related Medications and a View/Edit button for users to enter medication records to link to that service. If no medication is linked to the service, that service record will be red in the client's [...]
There are several causes for a client's enrollment status to be reported as Unknown on the RSR. These reasons and solution are provided below.
For the following enrollment status values, CAREWare will set the value to Unknown in the RSR if there is no CASE CLOSED DATE entered in the reporting year:
RSR Report Viewer showing client with Unknown enrollment status Referred Removed Incarcerated Relocated
The case closed date is required in order for CAREWare and the RSR to know when the enrollment change [...]
Source: - Unable to connect to the remote server
Server stack trace:
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessAndSend(IMessage msg, ITransportHeaders
headers, Stream inputStream)
at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders
requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, [...]
On any 64 bit environment the user will need to turn on Microsoft Message Queuing in order for CAREWare to work properly. If it is not turned on, then users will encounter the following error: Source: jProgBusiness - Message Queuing has not been installed on this computer.
at System.Messaging.Interop.SafeNativeMethods.MQPathNameToFormatName(String pathName, StringBuilder formatName, Int32& count)
at System.Messaging.MessageQueue.ResolveFormatNameFromQueuePath(String queuePath, Boolean throwException)
at System.Messaging.MessageQueue.Exists(String [...]
The Provider Data Export is used to export data from selected tables for a specified date span. Data exported from a single provider domain can be edited and re-imported. Data exported for multiple provider domains can be used for reporting purposes and cannot be re-imported. A Provider Data Export file can include provider setup information and metadata. To access the Provider Data Export: Click Administrative Options . Click Export Menu . Click Provider Data Export . Click New Export .
The Provider Data Export can export [...]
[...] This build may include features not included in the official release currently available from HRSA. To get a copy of this release, contact the CAREWare Help Desk to see when the latest alternate build release will be available for use on a production server. In many cases CAREWare can use assistance with testing these new features and an early release can become available for use on a test server for testing purposes only. Below are a series of build fixes [...]
[...] Tier and the Data Tier. CAREWare will not work without this tier! What are the recent build fixes? How do I set the connection between the business tier and database How do I change the database instance where CAREWare is located? How do I change the maximum days to keep the [...]
By default CAREWare uses port 8124 in order to enable communication between the business and client tiers. This port will need to be opened in order for CAREWare to work properly. The port number used by the two separate tiers can be changed in order to work through firewalls in place on a network. Each tier will need to have the port changed in order to match the other. The following steps will walk you through where to [...]
[...]
Thursday - 10:30 AM - 6:30 PM Eastern Time.
Friday - 12:00 PM - 5:00 PM Eastern Time. The number to call for assistance is 877-CWHELP1 or 877-294-3571.
The CAREWare Help Desk can also be reached by email at cwhelp@jprog.com
The CAREWare Help Desk can be very busy sometimes and answers to emails or phone calls delayed due to insufficient information regarding a user's issue. In order to speed up issue resolution please have available or email the following information:
The [...]
The CAREWare client tier can be installed on one PC or many to allow single users access to CAREWare. In cases where an organization may want to use Terminal Services or Remote Desktop in order to allow multiple users access to one controlled desktop the client tier will need the Allow Multiple Instances setting added. This setting allows IT and IS departments to upgrade one PC for CAREWare and [...]
[...] the main menu means a user or role configuration issue is occurring in the CAREWare database. To resolve this issue:
Go to C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier . Right click CW Admin . Click Run as Administrator . Click Database Info . Enter the SA password. Click Resolve . Click Server Settings . Click Stop Server . Wait a few seconds and click Start Server . If using the Database info tab in CW Admin does not display a Resolve button to use to [...]
[...] (PII) from users' view is a new feature of CAREWare and was added in beta build 577. It is applied to canned and custom reports on a field by field basis. These report restrictions are managed by permission groups in the Provider/User Manager and the Advanced Security Options menu.
To setup the PII encryption on reports:
Login to the Central Administration domain Click on Administrative Options>Advanced Security Features>User Group Admin (Report) Highlight PII Restricted User Group and press F2 or click [...]