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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found it cumbersome to have to click a number of [...]
We've listed here all bugs found in CAREWare for easy user reference. Please find the bug affecting your usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom [...]
CAREWare Tips for ADAPs: Key Areas That Impact ADR Data Quality CAREWare is a free, electronic health and social support services information system for HRSA HIV/AIDS Bureau Ryan White HIV/AIDS Program recipients and subrecipients. It produces a compliant xml file for the AIDS Drug Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure that you submit the [...]
The Provider Data Export (PDE) allows CAREWare users to export CAREWare data into an Access template file. This is similar to the [...]
ADR — 0.3%
The ADR Client Report, ADR Grantee Report , and ADR Quarterly Reports are created from the ADAP Domain. The CAREWare ADAP drug services module is designed to allow grantees who manage these services to track in detail client-level AIDS Drug Assistance information. The module includes a complete medication list, searchable by generic medication name, brand name, or NDC and includes all client-level [...]
Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. [...]
The Central Client Merge feature can merge clients across multiple domains, search and identify clients as duplicates using custom fields, and allows for an automatic daily search based on a client match threshold setting. Note: the client names shown in this document are fictitious names. To access the Central Client Merge feature: Log into the Central Administration Domain. Click Administrative Options . Click Client Merge [...]
The help desk will need to review the SQL Server log of the installation in order to confirm the exact reason of a failed SQL Server installation. These logs are located by default at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of [...]
The Provider Data Export is used to export data from selected tables for a specified date span. Data exported from a single provider domain can be edited and re-imported. Data exported for multiple provider domains can be used for reporting purposes and cannot be re-imported. A Provider Data Export file can include provider setup information and metadata. To access the Provider Data Export: Click Administrative Options . Click Export Menu . Click Provider [...]
The CAREWare Help Desk open hours are: Monday - 12:00 PM - 5:00 PM Eastern Time.
Tuesday - 10:30 AM - 6:30 PM Eastern Time.
Wednesday - 12:00 PM - 5:00 PM Eastern Time.
Thursday - 10:30 AM - 6:30 PM Eastern Time.
Friday - 12:00 PM - 5:00 PM Eastern Time. The number to call for assistance is 877-CWHELP1 or 877-294-3571.
The CAREWare Help Desk can also be reached by email at cwhelp@jprog.com
The CAREWare Help Desk can be very busy sometimes and answers to emails or phone [...]
[...] CAREWare, though these processes can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files are ready for import, users map incoming fields with the associated CAREWare [...]
Though most CAREWare users run the program without experiencing problems, some have reported that parts of the program respond slowly. This document serves as a guide to help those users improve the overall performance of their installation. It is not intended to replace or amend the system requirements to use CAREWare. Note that the information in this document is current [...]
We have found that there is a data loss issue for users with a specific permission assignment in recent builds. Here are the details: • It can occur when a user has either of these permissions: View Client ID or Edit Client ID, and that user does not have either of these permissions: View Address/Phone or Edit Address/Phone.
• The problem was introduced with build 877, and it occurs in all builds [...]
Configuring your device for Two-Factor Authentication (2FA) for CAREWare 5 Overview Once the CAREWare Administrator turns on 2FA for your CAREWare server, the next time you log in you will be prompted to set up your device. The device can be an iPhone, an Android smartphone, or your computer workstation. The device you choose may depend on the policies of your organization. The rest of [...]
In some instances CAREWare produces a new build that is not an official release from HRSA. This build may include features not included in the official release currently available from HRSA. To get a copy of this release, contact the CAREWare Help Desk to see when the latest alternate build release will be available for use on a production server. In many cases CAREWare [...]
To move the databases using a recent backup: On the old server Login to the Central Administration domain (You will need an administrative account) Go to Administrative Options>Backup>View Data Backup Options Click on "Create Backup Now" then "OK" after reviewing where the backup will be created Go back to the main menu of CAREWare and click on "Refresh Messages" A [...]
Some users are reporting that they cannot find clients by searching for the client using the client's first or last name. There are a few things to check to identify the cause of this issue. Does the client show up in custom reports? Here are instructions for creating a custom report. Was the [...]
Instructions to include Genvoya: The combination antiretroviral whose brand name is Genvoya is included in these medication files. On the RSR side of things, in clinical encounters, under medication setup, there is a bit of an issue because Genvoya and Stribild share the same DrugCode (this is not the same as an NDC, which is in the ADAP file only). Genvoya and Stribild [...]
Eligibility History Instructions Eligibility Status is used to track the history of a client’s eligibility for the RSR as the client becomes eligible and at times is deemed ineligible for Ryan White Services. This status will be used for RSR reporting and to determine if a client is eligible for Ryan White funded services. For additional information regarding eligibility and the RSR click here [...]
If ART medications are showing as 0 ARV ingredients or are not showing up in custom reports, or clients with ART medications are not showing up in performance measures that use ARV counts, then the medications may have to be updated with the latest medication file and/or CAREWare may need to be prompted to update the cw_available_medications table for ARV counts. Make sure the latest medication file is in the RW CAREWare Client [...]
Users will now be able to assign individual users access to specific custom subform tabs using the providers/user manager. This will allow for groups of
users to access the individual custom fields they would use only for a client or for a provider to limit the clinical data viewed to the users [...]
Some users have reported a sporadic error message when entering or importing medications for clients or when running custom reports. The error message is: Event is on the wrong date. at jMultiTier.jMultiTier.jDrugEventDateGrouping.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jDrugEventGrouper.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jRegimineDecoder.AddDrugSpan(jDrugSpan DrugSpan) at jProgBusiness.jBusiness.RGM_BusinessSideOperations.clientRegimenManager(String [...]
CAREWare can be set up for automatic imports using the Provider Data Import option. A. Configure the Provider Data Import Folder Go to C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier. Right click CW Admin . Click Run as Administrator . Click Stop Server . Click Common Storage Settings . Click cmm_st_pk to set in alphabetical order. Scroll to PDIFolder . Set the folder path to the folder you want to use for importing data. The [...]
Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to jProg.
Start the Diagnostic Utility
Log into the [...]
Client Match Scoring allows for a provider to raise or lower the overall matching score used within CAREWare to determine if a new client possibly matches clients already in the database. By lowering the matching score more clients will appear as possible matches when a new client is added. This can help users if a client name is often misspelled [...]
The Release of Information (ROI) sharing feature allows provider domains to share clinical data between two or more real time providers within the same CAREWare instance. Sharing can be set for a specified date span and only the clinical data for that date span will be viewable by other providers. No data will be displayed to sharing providers outside of the specified date span. The [...]
The swapping of databases should only be done by those familiar with SQL commands and aware of all possible issues which may occur. You will need a SQL manager such as Enterprise Manager or Craig’s SQL Manager . Go to the CW_Setup directory located at C:\CW_Setup. Run RWCAREWareInstaller.exe. Select “Custom Install” and press “Next”. Select the second check box and press “Next”. Provide a [...]
Users processing custom fields using the Data Translation Module may experience the following error: [...]
In new [...]