Page History: When I try to log in, I get an error message saying The underlying connection was closed

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Page Revision: Wed, 28 Sep 2011 13:32

 Source:  - Unable to connect to the remote server

Server stack trace:
  at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
  at System.Net.HttpWebRequest.GetRequestStream()
  at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessAndSend(IMessage msg, ITransportHeaders headers, Stream inputStream)
  at System.Runtime.Remoting.Channels.Http.HttpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
  at Toub.Remoting.SecureClientChannelSink.ObtainSharedKey(IMessage msg)
  at Toub.Remoting.SecureClientChannelSink.EnsureIDAndProvider(IMessage msg, ITransportHeaders requestHeaders)
  at Toub.Remoting.SecureClientChannelSink.ProcessEncryptedMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
  at Toub.Remoting.SecureClientChannelSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
  at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
  at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
  at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
  at jVersionCheck.jVersionControl.jVersionCheck.get_VersionObject()
  at Client.frmLogin.VersionIsOK()
  at Client.frmLogin.cmdLogin_Click(Object sender, EventArgs e)
Could not connect to the CAREWare server @ localhost

Usually this is caused because the business tier service is not running.
1. Open the CW Admin utility in the business tier directory (Default location: C:\Program Files\CAREWare\RW CAREWare Business Tier)
2. Go to the “Services” tab
3. Check that all services are running (RWCAREWareBusinessTier and MSSQL$CAREWare)

In order to access, verify, and change the hostname/IP address and port number in use on the client tier PCs please refer to the CAREWare Wiki answer for adding a server to the server list.

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