Page History: Side by Side configuration is incorrect error
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Page Revision: Thu, 24 Sep 2015 11:41
The following error may occur if the client.exe.config file is missing or has an incorrect configuration setting.
Error message: "Side-by-side configuration is incorrect"
The machine is missing the correct C++ runtime components for your type of system. (x86 or x64).
Installing the following update resolved the issue.
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
Microsoft Visual C++ 2008 SP1 Redistributable Package for (x64)
http://www.microsoft.com/downloads/en/details.aspx?familyid=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en
Microsoft Visual C++ 2010 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84
Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bd512d9e-43c8-4655-81bf-9350143d5867
The client.exe.config file is part of the client distribution from the business tier and should update the client correctly. The client.exe.config file in the RW CAREWare Client Tier can be replaced with that file from the same file in the client distribution folder. Another option is to edit the client.exe.config file in the RW CAREWare Client Tier folder and set the value for encoding to "encoding="utf-8"?"
Here are steps to set the encoding value:
- Go to C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier
- Right click on client.exe.config
- Click Edit
- change the encoding= value to "encoding="utf-8"?"
Click
here to download the client.exe.config file to view it.