Page History: Unable to add clients or all fields are greyed out on client screen
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Page Revision: Mon, 07 Dec 2009 17:46
This page contains issues that commonly occur when adding or editing client data within CAREWare.
- You are unable to edit client data or all fields are greyed out on client screen.
There are two possibilities for this issue:
You are logged into the Central Administration domain. This domain does not allow the editing of client data. Also, you cannot add a client to this domain.
OR
Your CAREWare user account does not have the necessary permissions to edit client data on the provider domain.
- How to decrypt the cw_client table
To show the client fields within the cw_client table you will need to complete the following steps:
* A Login to the Central Administration domain
* B Go to "Administrative Options"
* C Go to "Advanced Encryption Options"
* D Go to "Show/Hide Encrypted Fields in cw_client"
* E Check the button next to "Show Personal Identifying Information in cw_client table"
* F Click "Save Changes"
* G Click "Ok"