Page History: How do I resolve the error 'The Root Element is missing'?
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Page Revision: Sun, 12 Sep 2010 11:18
This error is occurring because the ClientTierSettings.XML file in the client tier directory has become corrupted. You can resolve it by completing the following steps:
- Go to the client tier directory (Default location: C:\Program Files\CAREWare\RW CAREWare Client Tier)
- Locate and highlight the ClientTierSettings.XML file
- Delete the ClientTierSettings.XML file
- Open and log in to CAREWare as normal
After completing the above steps you will need to re-add your server IP address or hostname to the server list if you connect to a remote PC or server. To do this please follow these steps:
- Open CAREWare
- Click on 'Options'
- Click on 'Server List'
- Click on 'Add'
- Add the server hostname or IP address and click 'Save'
- Click on 'Close'
- Using the Server List pulldown menu, choose the newly added server
- Login to CAREWare using your user name and password
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