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Page History: How do I reset/unlock a user?

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Page Revision: Thu, 09 Jul 2015 11:18

To unlock a user account using the Provider/User Manager:

1. Log in to the Central Administration Domain.
2. Go to Administrative Options>Provider/User Manager.
3. Expend Central Administration’s Users and Permission.
4. Expend Users and right click on the user account that is locked.
5. Select Undo User Lockout.
   

How to unlock a user account in version 5, build 575 and higher:

1. Log in to a Provider Domain
2. From the main menu go to Administrative Options>User Administration
3. Highlight the user name that is locked out
4. Press F1 Undo User Lockout
   • You can also change the user's password at this time by pressing F3 Change Password
     

To unlock a user account using the CW Admin.exe:

1. Go to the business tier directory. (Default Location: C:\Program Files\CAREWare\RW CAREWare Business Tier).
2. Right click on CW Admin.exe.
3. Click Run as Administrator
4. Press Stop Server
5. Click on the Common Storage Settings
6. Locate the ResetLockoutAndPasswordForUser.
7. In the cmm_st_text column next to the ResetLockoutAndPasswordForUser enter the user account you want to unlock then click on another column/row.
8. Click on the Server Settings tab.
9. Start the server and close the CW Admin.exe.
10. Log in to CAREWare using the locked account.
11. You will be prompted to provide a new password. Passwords must be 8 characters long and contain 2 alpha numeric characters.
12. You will be prompted again to log in to CAREWare. The account is now unlocked.
    

Download the instructions to unlock a user account using the CW Admin utility here.

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