CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support PortalCAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support PortalCAREWare has three options for resetting or unlocking users.
Unlocking users in the Provider User ManagerThe primary option for unlocking users is for a CAREWare administrator who has permission to unlock users and/or reset passwords to log in.
The CAREWare Administrator will need these permissions to unlock accounts:
- Lock/Unlock Users
- Change Users Password
- Open User Manager
A CAREWare Administrator with these permissions can unlock the user by following the instructions
here.
Unlocking users with the Password Reset ManagerThe Password Reset Manager can be configured to allow users to unlock their accounts using email. The
SMTP Settings need to be complete and
Email Password Reset needs to be enabled in Advanced Security Settings. To enable and set up the Password Reset Manager follow the instructions
here.
Unlocking user with the CW Admin utilityIf the CAREWare Administrator account is locked or all users are locked out, the business tier CW Admin utility can be used to unlock the CAREWare Administrator account to get access to CAREWare again. This option requires stopping the CAREWare Business Tier Server service, so all CAREWare will be down until the process is complete. To unlock a user using the CW Admin utility follow the instructions
here.
To download these instructions click
here.
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CAREWare 6 and CAREWare 5 Program Administrator FAQ