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[...] updater.
Bug fix in the TLS channel.
Bug fix for deleting custom reports.
Bug fix for running IIS with a TLS certificate.
963
SQL PDE Updates.
HL7 Updates.
962
Fixes to interface issues with PDE automation setup.
Updates to scheduled exports to make them more tolerant to errors and missed exports.
961 ( ADR 2017)
Updates to the PDE and the automated PDE .
960 ( ADR 2017)
Updated the list of eligible medications for the ADR .
959 ( ADR 2017)
Updates to the Has Qualitative Result and Received Lab or Screening report fields
Updates to custom tab [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found it cumbersome to have to click a number of buttons to get to different locations in the application—jumping back and forth between the Services screen, then maybe clinical encounters [...]
[...] Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field selections generate error on custom reports All services are returned for a Regional User Annual Custom Review data entered on Custom Form not saving Annual Review data not saving when changing to custom tab 1, 2 or 3 Annual Review data not shared on 3rd provider domain instantly Appended case notes do not save Appointments [...]
Some users have reported getting an error when viewing a Single Performance Measure Client List for Not in the Numerator or In Numerator results. This error is due to two icons missing from the client tier folder in build 865 through build 876. Instructions to resolve this error: Download the missing icons here . Extract the file to the RW CAREWare Client Tier folder located at: “C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier” Instructions [...]
[...] machine that intends on connecting to CAREWare. This section includes common interface questions such as how to create custom fields, use reporting, or the Provider Data Import.
What is the default username and password? What does 'The business tier is in [...]
[...] client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. The CAREWare Help Desk has developed several methods for completing the installation of either business or client tier on machines that use these OS's. This wiki answer will provide the most comprehensive method [...]
The help desk will need to review the SQL Server log of the installation in order to confirm the exact reason of a failed SQL Server installation. These logs are located by default at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to assign the current Windows user permission to install the [...]
[...] 4.5.2 will be required to run CAREWare. To make sure the latest .NET Framework is installed, complete Windows Updates . To manually update to .NET Framework 4.5.2 instead of using Windows Update or for more information about .NET Framework click here. These are operating systems that support .NET Framework 4.5.2: Windows 7 Service Pack 1 , Windows 8, Windows 8.1, Windows Server 2008 R2 Service Pack 1 , Windows [...]
[...] one PC or separated into three distinct tiers and installed on separate PC/servers. Here are common installation procedures and errors encountered with CAREWare. How do I install CAREWare? How do I install the International version of CAREWare? How do I resolve Error [...]
[...] Tier and the Data Tier. CAREWare will not work without this tier! What are the recent build fixes? How do I set the connection between the business tier and database How do I change the database instance where CAREWare is located? How do I change the maximum days to keep the same password? How do [...]
This a list of commonly occurring errors in CAREWare. These are normally caused by configuration issues within the Business or Data tiers. Receiving error: Login failed for user 'cwbt' Receiving error “The application failed to initialize properly (0xc0000135)” when attempting to install RW CAREWare. Received Error: SQL Server does not exist or access is denied [...]
[...] clinical, provider, and user information entered into CAREWare. What is the SA password and what does it do? Can CAREWare [...]
You will need to complete an 'administrative install' in order to complete the installation process. To complete an 'administrative install' follow these steps: For builds 864 and older: Click on the Start button. In the Search field type CMD (no quotes). (Do not press Enter) In the search results field right click on Command Prompt Click Run as Administrator In the command prompt windows type the following msiexec /i x:\rwcarewarebusinesstiersetup.msi Where x:\rwcarewarebusinesstiersetup.msi [...]
Some users have reported a sporadic error message when entering or importing medications for clients or when running custom reports. The error message is: Event is on the wrong date. at jMultiTier.jMultiTier.jDrugEventDateGrouping.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jDrugEventGrouper.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jRegimineDecoder.AddDrugSpan(jDrugSpan DrugSpan) at jProgBusiness.jBusiness.RGM_BusinessSideOperations.clientRegimenManager(String sessionToken, String DomainPK, [...]
You are receiving this error when you are attempting to install the newest build of CAREWare on top of the previous build. You should first attempt to remove the previous business tier build using the Add/Remove Programs located in the Control Panel. You can learn more about how to uninstall CAREWare using that feature at the 'How do I upgrade the business tier?' link. If the above uninstallation was unsuccessful in removing the current business tier build, [...]
Creating an 837p File will generate an error if the provider domain, insurance provider, or client record does not have a full nine-digit zip code, without any dashes or spaces. For example, 70003 would cause an error, as would 70003-4463, but 700034463 would be fine. If fewer than nine digits are entered, these error messages will appear: Error: Insurer Zip Code does not meet the 9 digit requirement. [...]
[...] order for CAREWare to work properly. If it is not turned on, then users will encounter the following error: Source: jProgBusiness - Message Queuing has not been installed on this computer.
at System.Messaging.Interop.SafeNativeMethods.MQPathNameToFormatName(String pathName, StringBuilder formatName, Int32& count)
at System.Messaging.MessageQueue.ResolveFormatNameFromQueuePath(String queuePath, Boolean throwException)
at System.Messaging.MessageQueue.Exists(String path)
at jProgBusiness.jBusiness.jURNEncryption.GetEURN(String urn)
at jProgBusiness.jBusiness.jURNEncryption.EncryptURN(String [...]
When the importer imports data, it has to make a special connection to the Access database. The details of this connection are not configurable by a user - they are hard-coded into the import module. The Access database must have an Admin user account with a blank password and that account must have full permissions on all tables. If not, the importer will not be able to read the data from the tables in the Access file [...]
The installation of the CAREWare Business and Client tiers on a Windows 8 PC are very similar to the installation steps outlined on the CAREWare Wiki
answer How to install CAREWare with User Access Control turned on . The only difference between the two operating systems is an extra is necessary during the initial installation on a Windows [...]
The silent or quiet installation of the CAREWare Business and Client Tiers should only be used by individuals familiar with the MSIEXEC.EXE program and DOS command prompt. This wiki answer is for advanced PC users only. The CAREWare Help Desk is only able to provide the information below AS IS and will not be able to assist in the creation of customized queries or additional installation methods using this method. There is no other documentation available for the silent installation of CAREWare. The steps necessary [...]
[...] device you choose may depend on the policies of your organization. The rest of this document describes how to set up a smartphone with the Google Authenticator app or a workstation with WinAuth. Setting up a smart phone Install the Google Authenticator (GA) app from your app store. Place the GA app on your main screen or and easy place to get to. Open CAREWare Enter the username and password. Click Login . You will be presented with the screen below: Open GA on your smartphone [...]
[...] busy sometimes and answers to emails or phone calls delayed due to insufficient information regarding a user's issue. In order to speed up issue resolution please have available or email the following information:
The location of the issue; i.e. in CAREWare, on the server housing the business or data tiers, on the custom reports field selection screen, what feature are you using, etc. The Details of the error message that occurred, if any occurred Highlight the entire error message [...]
[...] experiencing problems, some have reported that parts of the program respond slowly. This document serves as a guide to help those users improve the overall performance of their installation. It is not intended to replace or amend the system requirements to use CAREWare. Note that the information in this document is current as December 5, 2016 and over time may become outdated. CAREWare Configuration: There are several configuration changes that can be made to CAREWare that can improve performance. If the server is running full SQL Server, be sure [...]
[...] centralize server there will be the need to install multiple client tiers. This is easily done on any Windows PC compatible with CAREWare and Windows user accounts that have the permissions to install applications. To complete the client tier installation you will need to download the client tier setup file that is found in the full setup file for CAREWare available on the HRSA CAREWare website. Download the full setup file from the HRSA CAREWare website Extract the full setup file to the default location C:\CW_Setup [...]
[...] identify clients as duplicates using custom fields, and allows for an automatic daily search based on a client match threshold setting. Note: the client names shown in this document are fictitious names. To access the Central Client Merge feature: Log into the Central Administration Domain. Click Administrative Options . Click Client Merge .
Merge Duplicates – Starts the merge process, which allows a user to choose the correct data for the client’s record using both records being merged.
Browse Ranked Matches – Opens [...]
CAREWare is compatible with all current versions of Windows operating systems, including: Windows 2000 (Not compatible as of build 865) Windows XP (Not compatible as of build 865) Windows Vista Windows 7 Windows [...]
After deleting the client's last name and clicking on a different tab the quality check will appear a number of times. After clicking through the quality check message I was able to load the tab, but if I attempted to close or change back to the demographics tab I was unable to do so due to the the quality check message appearing again. [...]
The SQL Server database occasionally needs maintenance particularly if you have a large amount of data. Currently there is a maintenance feature built into CAREWare, but for very large databases it may not work properly. In situations such as this you can run the query below using any SQL manager. NOTE : As always, before beginning you should make a backup of the database. Never do any significant operations without first making a good backup. NOTE : [...]
[...] 1 but if client is added to provider 3 the data is not rolled over. Client is entered on provider “A” then a service is entered and the annual review screen filled out. Then an internal referral to provider “B" is sent. When I switched to Provider “B” I accepted the referral and added a service. [...]
[...] is missing can be an issue with the ClientTierSettings.XML file or the MdbToXML.exe file. If this error occurred when logging into CAREWare, follow these instructions: The ClientTierSettings.XML file in the client tier directory may have become corrupted. You can resolve it by completing the following steps: Go to the client tier directory (Default location: C:\Program Files\CAREWare\RW CAREWare Client Tier) Locate and highlight the ClientTierSettings.XML file Delete the ClientTierSettings.XML file Open and log in to CAREWare as normal [...]