How to allow multiple client tier instances on one PC?

Modified on Fri, 30 Jan 2015 09:06 by Kevin Ricciardo — Categorized as: FAQ

The CAREWare client tier can be installed on one PC or many to allow single users access to CAREWare. In cases where an organization may want to use Terminal Services or Remote Desktop in order to allow multiple users access to one controlled desktop the client tier will need the Allow Multiple Instances setting added. This setting allows IT and IS departments to upgrade one PC for CAREWare and have secure connections for multiple users to the centralized client tier server.

To add the Allow Multiple Instances setting to the ClientTierSettings.XML file:

  1. Go to the Client tier directory (default location: C:\Program Files\CAREWare\RW CAREWare Client Tier)
  2. Locate the ClientTierSettings.XML file and right click on it
  3. Select "Open with.." and choose Notepad
  4. Scroll all the way to the bottom of the file where you will see: 

    </local_number_storage>

    </ClientSettings>

  5. Between the local number storage and /ClientSettings paste the following code: 

    <local_number_storage>

    <description>allowMultipleInstances</description>

    <Value>1</Value>

    </local_number_storage>
    • Make sure </ClientSettings> is still the very last value in the file.
  6. Save the file as an XML file
  7. Login to CAREWare using Terminal Services to test the use of multiple instances.

The client tier settings file you will need to edit will be the file used by Terminal Services which the users access for CAREWare.

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