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Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC, but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems.

The CAREWare Help Desk has developed several methods for completing the installation of either business or client tier on machines that use these OS's. This wiki answer will provide the most comprehensive method available to complete the installation with minimum trouble.

Before being able to install either tier of CAREWare users must install the prerequisites. These prerequisites are normally installed by default during normal Windows installation. For a complete of compatible operating systems and SQL Server version please refer to the CAREWare compatibility list.

Once the prerequisites have been verified and installed a user will need to download the necessary tier(s) for their installation of CAREWare. If a client tier is needed only, then the user can contact the CAREWare Help Desk with the specific CAREWare build number in use at the user's location. If a business tier upgrade is required, then a user can download the latest release build from the HRSA CAREWare website.

Note: Users with Windows XP, Server 2003, or who have the UAC turned off will not need to use this installation method. They can follow the steps provided here to complete the installation of CAREWare.

For new installations of the business or client tiers

  1. The installation of either the business or client tier will need to use the steps outlined here to resolve error code 2869
  2. Once the business or client tier is installed successfully a Windows Administrator will need to grant the 'write' permission to the associated file path for the tier installed.
  3. Finally, if a client tier was installed the user will need add the server IP address or hostname to the client tier server list

To complete an upgrade of the business or client tiers

  1. The initial steps to complete the upgrade process of either the business or client tier can be found here. A user will only complete steps 1 and 2 of the method listed.
  2. Download the appropriate setup file for the tier to be install.
  3. The installation of either the business or client tier will need to use the steps outlined here to resolve error code 2869
  4. Once the business or client tier is installed successfully a Windows Administrator will need to grant the 'write' permission to the associated file path for the tier installed.
  5. Finally, if a client tier was installed the user will need add the server IP address or hostname to the client tier server list

Once these steps have been completed a user should be able to access and login to CAREWare without issue. If issues do occur using the outlined method or the user(s) have additional questions regarding CAREWare, then they can contact the CAREWare Help Desk by following the instructions here.

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