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The root element is missing can be an issue with the ClientTierSettings.XML file or the MdbToXML.exe file.

If this error occurred when logging into CAREWare, follow these instructions:

The ClientTierSettings.XML file in the client tier directory may have become corrupted. You can resolve it by completing the following steps:

  1. Go to the client tier directory (Default location: C:\Program Files\CAREWare\RW CAREWare Client Tier)
  2. Locate and highlight the ClientTierSettings.XML file
  3. Delete the ClientTierSettings.XML file
  4. Open and log in to CAREWare as normal

After completing the above steps you will need follow the instructions here.

In some cases the ClientTierSettings.xml file is saved in the users virtual store folder. Here is additional information on the setting Windows uses to cause that.

If you got this error while exporting data, follow the instructions:

First set the compatibility mode for your current MdbToXML.exe file by:

To set the compatibility level for an executable:

  1. Go to the business tier directory (Default location: C:\Program Files\CAREWare\RW CAREWare Business Tier)
  2. Locate and right click on the MdbToXml.exe file
  3. Select Properties
  4. Click on the Compatibility tab
  5. Check the check box for 'Run this program in compatibility mode for:'
  6. Select Windows XP from the pull down menu (XP SP3 if available)
  7. Click Apply then click OK
  8. Rerun the PDE (and don't check the Save as xml file check box)

If you still get the error message, You can get the latest version of the MdbToXML here. Change the file type to .exe. Place that file in your business tier folder. Choose "Move and Replace" when prompted. Then follow the steps above to set compatibility and restart the business tier.

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