Some users have experienced an error adding a new client record.
To resolve the error:
- Log into Central Administration.
- Click Find Client.
- Enter the client's identifiers in the search fields.
- Click Search.
- Note a provider domain listed for that client.
- Press CTRL-W to switch to that provider domain.
- Click Find Client.
- Enter the client's identifiers in the search fields.
- Click Search.
- Click the client's record.
- Click View Details.
- Change the client's DOB by one year.
- Click Services to save the change.
- Click Demographics.
- Change the DOB back to the correct value.
- Click Services.
- Add the client in the provider domain that was experiencing the error.
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EURN system out of sync 1 error