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In some cases the business tier becomes locked during a data tier update. If the data tier update fails at DTUpdate 84.6424, check the database to be sure the cw_service_category table is there and that the srv_ct_rsr_defined column is there.

To check for the table:

  1. Start SQL Server Management Studio.
  2. Connect to the CAREWare database instance.
  3. Expand Databases.
  4. Expand CW_Data.
  5. Expand Tables.
  6. Right Click cw_service_category.
  7. Click Select Top 1000 Rows.

For assistance with resolving this error, contact the CAREWare Help Desk by following the instructions here.

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