CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support PortalCAREWare produces the Ryan White Service Report (RSR), a client-level data export required by HRSA for recipients of Ryan White HIV/AIDS Program funding. Users can upload the Client Report (an XML file) to
HRSA, and they can also view those files within CAREWare.
The minimum build required to produce the 2020 RSR export for CAREWare 6 is build 102, and we recommend upgrading to the latest build available
here.
The current provider domain and user account need sufficient permissions to run the RSR. Please follow these steps below:
- Log in to the Central Administration domain.
- Click Administrative Options.
- Click Provider/User Manager.
- Expand Manage Providers.
- Right click on the provider.
- Click Manage.
- Click Manage Permissions.
- Type RSR in the search field.
- Check the select box for Run RSR.
- Click Grant Selected Permission.
Now that the permission is granted for the provider domain, that permission can be granted to user group.
- Click Manage User Groups.
- Click the User Group Name.
- Click Manage.
- Click Change Permissions.
- Type RSR in the search field.
- Check the select box for Run RSR.
- Click Grant Selected Permission.
Once permissions are granted, the RSR client report can be created by following the instructions
here.
Once you have a saved report, you can view information about that report using the
RSR Client Viewer.
The RSR Data Validation Report can be run to check for validation errors by following the instructions
here.
Clients need to be eligible to be included in the RSR. For more information about eligibility click
here.
You can learn more about completing RSR reports at the
All CAREWare documentation page under manual in zip format or by clicking
RSR guides. To review training provided by DISQ for the RSR click
here.
Click
here to download these instructions.
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