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CAREWare 6 Password Reset Manager

CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:

jPROG CAREWare Support Portal

The Password Reset Manager allows users to reset their own passwords.


To set up the Password Reset Manager, follow these instructions:

1. Log into Central Administration.
2. Click Administrative Options.
3. Click Server Manager.
   
4. Click SMTP Settings.
5. Click Edit.
   
6. Complete the SMTP settings.
7. Click Save.
   

SMTP Server – SMTP for the email server used for the Password Reset Manager.
Port – The default port is 25 and can be changed here as needed.
From Email (Sender) – Routing email address used to email users the reset code.
SMTP Requires Authentication – Check if there will be a username and password to authenticate the email.
Use Security Protocol – Check if a security certificate will be used to encrypt the email.
Security Protocol – The type of encryption method used for the email.
Username – Username for the authenticating account.
Password – Password for the authenticating account.


In order for users to receive an email, the user must have an email address saved in their account.



To activate the Password Reset Manager:

1. Click Administrative Options.
2. Click Advanced Security Options.
3. Click Email Password Reset Settings.
4. Click Edit.
5. Check Enable Email Password Reset.
   

To download these instructions click here.

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