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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the 2015 ADR build.
ADR Release - These are builds [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found [...]
The Client Tier represents the GUI seen by users. It must be installed on each machine that intends on connecting to CAREWare. This section includes common interface questions such as how to create custom fields, use reporting, or the Provider Data Import.
What is the default username and password? What does 'The business tier is in the process of initializing' [...]
CAREWare Tips for ADAPs: Key Areas That Impact ADR Data Quality CAREWare is a free, electronic health and social support services information system for HRSA HIV/AIDS Bureau Ryan White HIV/AIDS Program recipients and subrecipients. It produces a compliant xml file for the AIDS Drug Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure that you submit the highest quality data in the ADR, it
[...] listed here all bugs found in CAREWare for easy user reference. Please find the bug affecting your usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field selections [...]
The Business Tier can be installed with or without the Client & Data Tiers. It allows for communication between the Client Tier and the Data Tier. CAREWare will not work without this tier! What are the recent build fixes? How do I set the connection between the business tier and database How do I change the [...]
Instructions to include Genvoya: The combination antiretroviral whose brand name is Genvoya is included in these medication files. On the RSR side of things, in clinical encounters, under medication setup, there is a bit of an issue because Genvoya and Stribild share the same DrugCode (this is not the same as an NDC, which is in the ADAP file only). Genvoya and Stribild are the same except that [...]
The SQL Server Data Tier contains all clinical, provider, and user information entered into CAREWare. What is the SA password and what does it do? Can CAREWare Merge Databases? Can I open the CAREWare database in MS Access? Can anyone who has access to the CAREWare database view a client's personal identifying information? How do [...]
The swapping of databases should only be done by those familiar with SQL commands and aware of all possible issues which may occur. You will need a SQL manager such as Enterprise Manager or Craig’s SQL Manager . Go to the CW_Setup directory located at C:\CW_Setup. Run RWCAREWareInstaller.exe. Select “Custom Install” and press “Next”. Select the second check box and press “Next”. Provide a SA password and instance name for the new instance (CAREWare2). The installer will then create [...]
[...] 6:30 PM Eastern Time.
Friday - 12:00 PM - 5:00 PM Eastern Time. The number to call for assistance is 877-CWHELP1 or 877-294-3571.
The CAREWare Help Desk can also be reached by email at cwhelp@jprog.com
The CAREWare Help Desk can be very busy sometimes and answers to emails or phone calls delayed due to insufficient information regarding a user's issue. In order to speed up issue resolution please have available or email the following information:
The location of the issue; i.e. in CAREWare, on the server [...]
[...] Data Export (PDE) allows CAREWare users to export CAREWare data into an Access template file. This is similar to the Provider Data Import (PDI) and uses the same Access template file. The PDE includes the ability to export custom fields from CAREWare into the Access file. The steps below provide the necessary information to create a customized PDE template file. To export custom data you must be logged in to the Central Administration domain. From there you choose the custom data to include and create (make) [...]
[...] device you choose may depend on the policies of your organization. The rest of this document describes how to set up a smartphone with the Google Authenticator app or a workstation with WinAuth. Setting up a smart phone Install the Google Authenticator (GA) app from your app store. Place the GA app on your main screen or and easy place to get to. Open CAREWare Enter the username and password. Click Login . You will be presented with the screen below: Open GA on your smartphone [...]
[...] document serves as a guide to help those users improve the overall performance of their installation. It is not intended to replace or amend the system requirements to use CAREWare. Note that the information in this document is current as December 5, 2016 and over time may become outdated. CAREWare Configuration: There are several configuration changes that can be made to CAREWare that can improve performance. If the server is [...]
Administration includes all tasks regarding general use and technical support for CAREWare. Is CAREWare free? Which Windows & SQL Server versions is CAREWare compatible with? Is [...]
Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to jProg.
Start the Diagnostic Utility
Log into the Central Administration [...]
CAREWare can be installed completely on one PC or separated into three distinct tiers and installed on separate PC/servers. Here are common installation procedures and [...]
Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. [...]
[...] instances on their highly secure PII-designated servers. AWS services are renowned for their reliability and have access to considerable bandwidth, enabling jProg to host CAREWare installations of any size and implement new servers quickly. See the “ Security Compliance Made Easy ” document for more details. A monthly fee covers all hosting costs, including the technical tasks, servers, operating systems, SQL Server licenses, and bandwidth. Specifically, jProg takes care of these hosting-related tasks: Setting [...]
[...] can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files are ready for import, users map incoming fields with the associated CAREWare fields before completing the process.
The PDI template can be downloaded: For Build 960 PDI template click here [...]
[...] when entering or importing medications for clients or when running custom reports. The error message is: Event is on the wrong date. at jMultiTier.jMultiTier.jDrugEventDateGrouping.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jDrugEventGrouper.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jRegimineDecoder.AddDrugSpan(jDrugSpan DrugSpan) at jProgBusiness.jBusiness.RGM_BusinessSideOperations.clientRegimenManager(String sessionToken, String DomainPK, String clientPK, Boolean useCustomDrugNames, Boolean ARTDrugsOnly) To resolve [...]
[...] database by users within the Client Tier. These logs are used as part of the audit feature of CAREWare. It is important to keep these logs, but if they are taking up to much space on the hard drive then you can detach and archive the oldest logs.You will need a SQL Manager such as Management Studio Express or Craig's SQL Manager to complete the following process. NOTE : We recommend that you do not remove or detach the highest numbered change log attached to the database instance. To [...]
[...] at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to assign the current Windows user permission to install the required service. Manual installation of SQL Server 2005 or 2008 is then required in order to do so. The following procedure will walk you through this process. Download the full CAREWare setup file from the [...]
The person installing a new instance of SQL Server that uses mixed-mode authentication (as is required by CAREWare) sets the password for the SA (System Administrator) account. The SA account is used only for the management of SQL Server; it is not a CAREWare login. If the SA password is lost, the CAREWare Help Desk strongly suggests that all attempts to recover the password are exhausted before attempting to detach and reattach [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal As a prerequisite, you will need to download and install the latest .NET Framework required for CAREWare. To install CAREWare, download the CAREWare installer and user manual from the HRSA CAREWare web site. Download and install the latest CAREWare Business Tier build [...]
[...] database. By lowering the matching score more clients will appear as possible matches when a new client is added. This can help users if a client name is often misspelled and to avoid duplicate client entry. The lowest score to consider client as a possible match in the upper right corner is based on 100. The default value of 70 allows users to add a client whose total of deductions is less than 70 to be added without the client matching screen to appear. [...]
[...] completed some additional research regarding the deletion of specific DLL files by the Kaspersky site and found 2 FAQ answers which appear to be highly relevant to the on going issues. The first relates directly to the install issue where the Kaspersky software quarantines every temporary file in use during the installation. It appears a specific patch, D, is the culprit as it is used for the heuristic evaluation of the software. [...]
Annual review data including custom fields is rolled over to provider 2 from provider 1 but if client is added to provider 3 the data is not rolled over. Client is entered on provider “A” then a service is entered and the annual review screen filled [...]
[...] Now" then "OK" after reviewing where the backup will be created Go back to the main menu of CAREWare and click on "Refresh Messages" A new Administrative Alarm will appear, click on the link and verify that the backup was completed successfully Browse to the location of the backup (Default location: C:\Program Files\Microsoft SQL Server\MSSQL$CAREWARE\Data) and copy the cw_bu_X_XX_XX.cwb, where X is the Month/Date/Year of the backup, to the new hard drive/PC/Server. On the new server [...]
[...] build 915 .NET Framework 4.5.2 will be required to run CAREWare. To make sure the latest .NET Framework is installed, complete Windows Updates . To manually update to .NET Framework 4.5.2 instead of using Windows Update or for more information about .NET Framework click here. These are operating systems that support .NET Framework 4.5.2: Windows 7 Service Pack 1 , Windows 8, Windows 8.1, Windows Server 2008 R2 Service Pack 1 , Windows Server 2008 Service Pack 2 , Windows Server 2012, Windows Server 2012 R2, Windows Vista Service Pack 2 CAREWare Version 5 Builds 865 - [...]
[...] Client.frmLogin.cmdLogin_Click(Object sender, EventArgs e)
Could not connect to the CAREWare server @ localhost Usually this is caused because the business tier service is not running. Here are instructions for starting, stopping, and restarting the business tier service. Here are instructions for starting, stopping, and restarting the database instance service. If the business tier service is running and the database service [...]