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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the 2015 ADR build.
ADR Release - These are builds that include ADR reporting features for the 2016 ADR report due in 2017.
HOPWA - [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found it cumbersome to have to click a number of buttons to get to different locations in the application—jumping back and [...]
[...] CAREWare Tips for ADAPs: Key Areas That Impact ADR Data Quality CAREWare is a free, electronic health and social support services information system for HRSA HIV/AIDS Bureau Ryan White HIV/AIDS Program recipients and subrecipients. It produces a compliant xml file for the AIDS Drug Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure that you submit the highest quality data in the ADR, it is important to understand how different CAREWare features work, in particular: Contract
The swapping of databases should only be done by those familiar with SQL commands and aware of all possible issues which may occur. You will need a SQL manager such as Enterprise Manager or Craig’s SQL Manager . Go to the CW_Setup directory located at C:\CW_Setup. Run RWCAREWareInstaller.exe. Select “Custom Install” and press “Next”. Select the second check box and press “Next”. Provide a SA password and instance name for the new instance (CAREWare2). [...]
[...] listed here all bugs found in CAREWare for easy user reference. Please find the bug affecting your usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field selections generate error on custom reports All services are returned [...]
[...] instances on their highly secure PII-designated servers. AWS services are renowned for their reliability and have access to considerable bandwidth, enabling jProg to host CAREWare installations of any size and implement new servers quickly. See the “ Security Compliance Made Easy ” document for more details. A monthly fee covers all hosting costs, including the technical tasks, servers, operating systems, SQL Server licenses, and bandwidth. Specifically, jProg takes care of these hosting-related tasks: Setting [...]
[...] can also be reached by email at cwhelp@jprog.com
The CAREWare Help Desk can be very busy sometimes and answers to emails or phone calls delayed due to insufficient information regarding a user's issue. In order to speed up issue resolution please have available or email the following information:
The location of the issue; i.e. in CAREWare, on the server housing the business or data tiers, on the custom reports field selection screen, what feature are you using, etc. The Details of the error message that occurred, if any occurred Highlight [...]
[...] export CAREWare data into an Access template file. This is similar to the Provider Data Import (PDI) and uses the same Access template file. The PDE includes the ability to export custom fields from CAREWare into the Access file. The steps below provide the necessary information to create a customized PDE template file. To export custom data you must be logged in to the Central Administration domain. From there you choose the custom data to include and create (make) a PDI template file that includes the selected custom data fields. Then [...]
[...] can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files are ready for import, users map incoming fields with the associated CAREWare fields before completing the process.
The PDI template can be downloaded: For Build 960 PDI template click here [...]
The Central Client Merge feature can merge clients across multiple domains, search and identify clients as duplicates using custom fields, and allows for an automatic daily search based on a client match threshold setting. Note: the client names shown in this document are fictitious names. To access the Central Client Merge feature: Log into the Central Administration Domain. Click Administrative Options . Click Client Merge .
Merge Duplicates – Starts the merge process, which allows a user to choose the correct data [...]
[...] things, in clinical encounters, under medication setup, there is a bit of an issue because Genvoya and Stribild share the same DrugCode (this is not the same as an NDC, which is in the ADAP file only). Genvoya and Stribild are the same except that Genvoya contains a different formulation of Tenofovir (TAF) which employs a lower dose and has certain improved pharmaceutical properties compared to its counterpart in Stribild (TDF). To distinguish these two antiretovirals in the RSR medications side of things (
[...] Administrative Options>Provider/User Manager Expand "Real-Time Providers", then expand your provider's name Expand *Provider's* Permissions, then expand "Data Entry" Expand "Referral" Right click on "Activate External Provider" and select "Grant" Expand "Users" under your provider name Expand the account name you want to grant the permission to Expand "Data Entry", then "Referral" Right click on "Activate External Provider" and select "Grant" Click "Save" and [...]
[...] single PC or server is not recommended as it can lead to confusion of which installation is in use and difficulty upgrading each business tier. Note : This process has not been fully tested in 'real world' conditions. It
will allow you to install the business tier twice on the same computer and allow you to have two different instances of CAREWare running at the same time. Install CAREWare as normal for the first instance Create a new business tier directory at C:\Program Files\CAREWare This can be called RW CAREWare Business Tier 2 [...]
[...] Now" then "OK" after reviewing where the backup will be created Go back to the main menu of CAREWare and click on "Refresh Messages" A new Administrative Alarm will appear, click on the link and verify that the backup was completed successfully Browse to the location of the backup (Default location: C:\Program Files\Microsoft SQL Server\MSSQL$CAREWARE\Data) and copy the cw_bu_X_XX_XX.cwb, where X is the Month/Date/Year of the backup, to the new hard drive/PC/Server. On the new server Install the new CAREWare [...]
Eligibility History Instructions Eligibility Status is used to track the history of a client’s eligibility for the RSR as the client becomes eligible and at times is deemed ineligible for Ryan White Services. This status will be used for RSR reporting and to determine if a client is eligible for Ryan White funded services. For additional information regarding eligibility and the RSR click here .
To grant Eligibility History permissions for a provider domain: Log into the Central [...]
[...] Third Party Billing Module. This feature can be accessed on the Administrative Options menu in provider and ADAP domains.
Clicking the Third Party Billing button will open the Third Party Billing Administration menu as shown below. Initially the Third Party Billings buttons are grayed out until the Third Party Billing Module is enabled.
Check the box to enable the Third Party Billing Module.
Once enabled, the Third Party Billing Module Administration buttons will be active.
General Settings:
The general settings [...]
Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. The CAREWare Help Desk has developed several methods for completing the installation [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal As a prerequisite, you will need to download and install the latest .NET Framework required for CAREWare. To install CAREWare, download the CAREWare installer and user manual from the HRSA CAREWare web site. Download and install the latest CAREWare Business Tier build [...]
[...] at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to assign the current Windows user permission to install the required service. Manual installation of SQL Server 2005 or 2008 is then required in order to do so. The following procedure will walk you through this process. Download the full CAREWare setup file from the HRSA CAREWare website for your PC's architecture (32-bit [...]
[...] workstation with WinAuth. Setting up a smart phone Install the Google Authenticator (GA) app from your app store. Place the GA app on your main screen or and easy place to get to. Open CAREWare Enter the username and password. Click Login . You will be presented with the screen below: Open GA on your smartphone Press the red circle with a plus sign on it. Choose Scan a Barcode . Point the phone camera at the barcode on the screen. Once the barcode registers, you will see your CAREWare account name along with [...]
A client that is shared across domains and had appointment sharing turned off generates an error. Tried it with it being on as well and still does not work. Source: - Error retrieving the appoinment data for domain.
If the problem persists, please contact technical support.
Tables or functions 'cw_map_client_provider' and 'cw_map_client_provider' have the same exposed names.
Use correlation names to distinguish them.
Incorrect syntax near the keyword 'As'.
Line 1: Incorrect syntax near ')'.
[...]
[...] selected tables for a specified date span. Data exported from a single provider domain can be edited and re-imported. Data exported for multiple provider domains can be used for reporting purposes and cannot be re-imported. A Provider Data Export file can include provider setup information and metadata. To access the Provider Data Export: Click Administrative Options . Click Export Menu . Click Provider Data Export . Click New Export .
The Provider Data Export can export MDB and [...]
[...] important to keep these logs, but if they are taking up to much space on the hard drive then you can detach and archive the oldest logs.You will need a SQL Manager such as Management Studio Express or Craig's SQL Manager to complete the following process. NOTE : We recommend that you do not remove or detach the highest numbered change log attached to the database instance. To detach a change log using Management Studio: Open Management Studio and expand your CAREWare instance Expand 'Databases' under your CAREWare [...]
[...] later) Fixed an issue with poverty level assessment date imports Data Translation Module 2.0.3 (865 and later) Fixed issue with poverty level assessments being created from Insurance assessment records All records will now be processed even if a required field is missing data, as long as at least one required field has a value Data Translation Module 2.0.2 (865 and later) Fixed issues with installation and single file generation Data Translation Module 2.0.1 (865 and later) [...]
[...] requirements to use CAREWare. Note that the information in this document is current as December 5, 2016 and over time may become outdated. CAREWare Configuration: There are several configuration changes that can be made to CAREWare that can improve performance. If the server is running full SQL Server, be sure to have the latest service pack installed. This contains many optimizations that will have a dramatic effect on the performance of CAREWare, particularly when running reports. You can download the latest SP at: http://technet.microsoft.com/en-US/sqlserver/ff803383.aspx [...]
By default CAREWare uses port 8124 in order to enable communication between the business and client tiers. This port will need to be opened in order for CAREWare to work properly. The port number used by the two separate tiers can be changed in order to work through firewalls in place on a network. Each tier will need to have the port changed in order to match the other. The following steps will walk you through where to make these changes. On the Business Tier Go to the business tier directory (Default location: C:\Program Files\CAREWare\RW CAREWare Business Tier\) [...]
jProg's CAREWare hosting service handles the complicated technical aspects of CAREWare data security and compliance requirements that would otherwise be your
responsibility. jProg develops CAREWare and runs the helpdesk, and we have more than a decade of experience supporting CAREWare servers to keep them running both
securely and at peak efficiency. Amazon Web Services (AWS) is the world leader in providing Virtual Private Cloud (VPC) services that meet [...]
When sharing a client across two providers one provider wrote in that client’s common notes and in the provider notes. The other provider can see both the text of the common notes and the first provider’s provider notes. If the second provider modifies the provider notes, the changes can be seen by the first provider. Case note sharing should not enable common notes or provider notes for the sharing domains. Provider 1 Sharing Settings:
Case Note Security Level 1 / Select Clients [...]
[...] details: • It can occur when a user has either of these permissions: View Client ID or Edit Client ID, and that user does not have either of these permissions: View Address/Phone or Edit Address/Phone.
• The problem was introduced with build 877, and it occurs in all builds thereafter, through the current beta build, 904. The issue was resolved in build 905.
• In that case, when the user opens the Client Info form and closes it, the values in these fields are lost (set to null): Street, Phone, Race, Vital Status, [...]
[...] instantly communicate new or time sensitive information regarding a specific client to other users and ensure reception
of the message.
As with all data in CAREWare these messages will be securely stored in the CAREWare database and changes can be tracked using the change logs. Users will also
be able to review all received and sent messages at their discretion. Messaging is only enabled on a single provider domain at a time by default. The CAREWare
administrator can enable cross provider messaging in order [...]