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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the 2015 ADR build.
ADR Release - These are builds that include ADR reporting features for the 2016 ADR report due in 2017.
HOPWA - These builds were created for [...]
CAREWare Tips for ADAPs: Key Areas That Impact ADR Data Quality CAREWare is a free, electronic health and social support services information system for HRSA HIV/AIDS Bureau Ryan White HIV/AIDS Program recipients and subrecipients. It produces a compliant xml file for the AIDS Drug Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure that you submit the highest quality data in the ADR, it is important to understand how different CAREWare features work, [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal You can download all available CAREWare documentation from here. All updated documents will be posted here after being posted to the HRSA CAREWare website. Information about changes between the CAREWare 5 and CAREWare [...]
The CAREWare Help Desk open hours are: Monday - 12:00 PM - 5:00 PM Eastern Time.
Tuesday - 10:30 AM - 6:30 PM Eastern Time.
Wednesday - 12:00 PM - 5:00 PM Eastern Time.
Thursday - 10:30 AM - 6:30 PM Eastern Time.
Friday - 12:00 PM - 5:00 PM Eastern Time. The number to call for assistance is 877-CWHELP1 or 877-294-3571.
The CAREWare Help Desk can also be reached by email at cwhelp@jprog.com
The CAREWare Help Desk can be very busy sometimes and answers to emails or phone calls delayed due to insufficient [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal As a prerequisite, you will need to download and install the latest .NET Framework required for CAREWare. To install CAREWare, download the CAREWare installer and user manual from the HRSA CAREWare web site. [...]
[...] Server installation. These logs are located by default at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to assign the current Windows user permission to install the required service. Manual installation of SQL Server 2005 or 2008 is then required in order to do so. The following procedure will walk you through this process. Download the full CAREWare [...]
Administration includes all tasks regarding general use and technical support for CAREWare. Is CAREWare free? Which Windows & SQL Server versions is CAREWare compatible with? Is technical support available for CAREWare? Is there a data dictionary available for CAREWare? Do you provide training for CAREWare? Where can I download CAREWare guides and manuals? Where [...]
Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. The CAREWare Help Desk has [...]
There are several good ways to import data into CAREWare, though these processes can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files are ready for import, users map incoming fields with the associated CAREWare [...]
Two-Factor Authentication Setup for CAREWare 5 Overview Setting up two-factor authentication (2FA) in CAREWare 5 is a quick and powerful way to increase the security of the CAREWare user login process. Configure central administrator permissions related to the 2FA feature Here are instructions for granting permissions in CAREWare. Turn 2 Factor On and Off . Granting this permission will enable a user to choose whether [...]
[...] 876. Instructions to resolve this error: Download the missing icons here . Extract the file to the RW CAREWare Client Tier folder located at: “C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier” Instructions to resolve this issue for multiple client tiers: Download the missing icons here . Extract the file to the Client Distribution folder in the RW CAREWare Business Tier folder located at: “C:\Program Files (x86)\CAREWare\RW CAREWare [...]
CAREWare SSL/TLS overview A SSL/TLS option for enhanced communication security has been added to CAREWare for CAREWare Version 5 Build 900 and above. In order to enable this option, follow these steps: 1. Generate or acquire an X509 security certificate. The certificate must contain the server name (as it is used by the CAREWare client tier installations) in the common name field or as an entry in the subject alternative [...]
[...] users are reporting an error message when updating the client tier application, after upgrading to CAREWare build 865 or newer, stating that the jMultiTier.dll file is missing or incorrect. Some users get the message after clicking Update Now during the client update process. They have the option to click OK on the error message window, and then the Finalizing Update message appears. The Finalizing Update process doesn't complete. This is a result of the jMultiTier.dll file not updating correctly. This can occur if the file is being blocked by anti-virus software. [...]
Though most CAREWare users run the program without experiencing problems, some have reported that parts of the program respond slowly. This document serves as a guide to help those users improve the overall performance of their installation. It is not intended to replace or amend the system requirements to use CAREWare. Note that the information in this document is current as December 5, 2016 and over time may become outdated. CAREWare Configuration: There are several configuration changes that can be made to [...]
jProg's CAREWare hosting service handles the complicated technical aspects of CAREWare data security and compliance requirements that would otherwise be your
responsibility. jProg develops CAREWare and runs the helpdesk, and we have more than a decade of experience supporting CAREWare servers to keep them running both
securely and at peak efficiency. Amazon Web Services (AWS) is the world leader in providing Virtual Private Cloud (VPC) services that meet [...]
The user security questions are a new feature added to CAREWare for providers and grantees who like to increase their CAREWare security by having users answer predefined questions during account unlocking procedures. How to set up user security questions Login to the Central Administration domain Click on Administrative Options>Advanced Security Options>Security Questions Admin Click on Add New [...]
We've listed here all bugs found in CAREWare for easy user reference. Please find the bug affecting your usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field selections generate error on custom reports All services are returned for a Regional [...]
jProg has entered into an agreement with Amazon Web Services (AWS) that allows us to host CAREWare instances on their highly secure PII-designated servers. AWS services are renowned for their reliability and have access to considerable bandwidth, enabling jProg to host CAREWare installations of any size and implement new servers quickly. See the “ Security Compliance Made Easy ” document for more details. A monthly fee covers all hosting costs, including the technical tasks, servers, operating systems, SQL Server [...]
CAREWare administrators are now able to ask security questions of CAREWare users. This can increase overall security for a system and allow for increased personalization for users. The security questions will be available to Central Administration users to configure and enable. These questions will be answered by CAREWare users prior [...]
[...] be the need to install multiple client tiers. This is easily done on any Windows PC compatible with CAREWare and Windows user accounts that have the permissions to install applications. To complete the client tier installation you will need to download the client tier setup file that is found in the full setup file for CAREWare available on the HRSA CAREWare website. Download the full setup file from the HRSA CAREWare [...]
The silent or quiet installation of the CAREWare Business and Client Tiers should only be used by individuals familiar with the MSIEXEC.EXE program and DOS command prompt. This wiki answer is for advanced PC users only. The CAREWare Help Desk is only able to provide the information below AS IS and will not be able to assist in the creation of customized queries or additional installation methods using this method. There is no other documentation available for the silent installation of CAREWare. The steps necessary [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal This Frequently Asked Questions (FAQ) lists some of the more commonly asked questions about CAREWare. We've separated the questions into categories that reflect the tier or subject matter of the questions. A brief description is provided for each below. You can also use the search box [...]
[...] Administration using the following steps:
Go to the client tier directory (Default location: C:\Program Files\CAREWare\RW CAREWare Client Tier\) Locate the client.exe file and right click on it Select Run as Administrator If prompted for the administrator's password, then please provide it Log in to CAREWare as normal Allow the client tier updates to complete Exit the client tier Re-open the client tier as normal (Start>All Programs>RW CAREWare Client Tier>Run RW CAREWare [...]
CAREWare Version 5 Builds 915 or newer.
Starting with CAREWare build 915 .NET Framework 4.5.2 will be required to run CAREWare. To make sure the latest .NET Framework is installed, complete Windows Updates . To manually update to .NET Framework 4.5.2 instead of using Windows Update or for more information about .NET Framework click here. These are operating systems that support .NET Framework 4.5.2: Windows 7 Service Pack 1 , Windows 8, Windows 8.1, Windows Server 2008 R2 Service Pack 1 , Windows Server [...]
The short answer to most questions about CAREWare 6 connectivity is this: connecting to a CAREWare 6 server with a browser is similar to connecting to a CAREWare 5 server with the CAREWare client. Here's what they have in common: • Both use http, technology commonly used for transmitting data across the
internet. • In both CW5 and CW6, you have to provide the location of your CAREWare
server. In CW5, you do that by editing the Server List on the Login
screen; [...]
Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to jProg.
Start the Diagnostic Utility
Log into the Central Administration domain Click Administrative Options Click Business Tier Diagnostics Estimate the number of minutes [...]
[...] for reporting purposes and cannot be re-imported. A Provider Data Export file can include provider setup information and metadata. To access the Provider Data Export: Click Administrative Options . Click Export Menu . Click Provider Data Export . Click New Export .
The Provider Data Export can export MDB and XML files, and it can export data using the SQLPDE feature. The MDB and XML file types save to a specific file folder location. The SQLPDE exports data to the CW_PDI database. In addition to the options included in the instructions for Configure [...]
[...] install the business tier twice on the same computer and allow you to have two different instances of CAREWare running at the same time. Install CAREWare as normal for the first instance Create a new business tier directory at C:\Program Files\CAREWare This can be called RW CAREWare Business Tier 2 Copy the entire contents of the Business Tier directory at C:\Program Files\CAREWare\RW CAREWare Business Tier to the new directory [...]
Configuring your device for Two-Factor Authentication (2FA) for CAREWare 5 Overview Once the CAREWare Administrator turns on 2FA for your CAREWare server, the next time you log in you will be prompted to set up your device. The device can be an iPhone, an Android smartphone, or your computer workstation. The device you choose may depend on the policies of your organization. The rest of this document describes how to set up a smartphone with the Google Authenticator app or a workstation with WinAuth. Setting [...]
CAREWare should always work with the newest version of Microsoft SQL Server and the latest patch, so upgrading to the latest SQL Server Version and patch is recommended. Though CAREWare can run on MS SQL Server 2008, we do not recommend running CAREWare on older versions of SQL Server for security and support reasons. Some CAREWare installations are managed by IT departments that handle the SQL Server for you. If that is the case, you should get guidance [...]