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This page shows changes to CAREWare, including bug fixes and new features, and it indicates the HRSA reports for which the builds were created. Builds are referenced based on their intended use: RSR - These are builds created for the 2017 RSR report due in 2018.
ICD-10 Release - This is the first build to include ICD-10 diagnosis codes.
Alternate Build - This build includes features not available in the 2015 ADR build.
ADR Release - These are builds that include ADR reporting features for the 2016 ADR report due in 2017.
HOPWA - [...]
CAREWare Tips for ADAPs: Key Areas That Impact ADR Data Quality CAREWare is a free, electronic health and social support services information system for HRSA HIV/AIDS Bureau Ryan White HIV/AIDS Program recipients and subrecipients. It produces a compliant xml file for the AIDS Drug Assistance Program (ADAP) Data Report (ADR) as well as the Ryan White Services Report (RSR). In order to ensure that you submit the highest quality data in the ADR, it is important to understand how [...]
We've listed here all bugs found in CAREWare for easy user reference. Please find the bug affecting your usage and see if it's fixed.
ADAP Brand Name in custom reports ADAP Enrollment Status changes back to Active once case closed date is set ADAP Formulary not saving active date ADAP Quarterly Report not returning #12E Total Cost Adjustments made to service columns are not saved at close of client All activated fields do not display on custom subform tabs All relation field selections generate error on custom reports All services [...]
CAREWare is compatible with all current versions of Windows operating systems, including: Windows 2000 (Not compatible [...]
CAREWare should always work with the newest version of Microsoft SQL Server and the latest patch, so upgrading to the latest SQL Server Version and patch is recommended. Though CAREWare can run on MS SQL Server 2008, we do not recommend running CAREWare on older versions of SQL Server for security and support [...]
The help desk will need to review the SQL Server log of the installation in order to confirm the exact reason of a failed SQL Server installation. These logs are located by default at C:\Program Files\Microsoft SQL Server\MSSQL10.CAREWare\MSSQL\Log . Please zip all logs together and email to the CAREWare Help Desk . Normally this issue is caused by an inability of the SQL Server installation to [...]
What’s the Form Designer (FD) and why use it? The form designer is a major addition to CAREWare. It allows users to take virtually any field in CAREWare and drag and drop it on your own screen, in any location, just as you might create a data entry screen in MS-Access. The main impetus for building the Form Designer was that users found it cumbersome to have to click a number of buttons to get to different locations in the application—jumping back and forth between the Services screen, then maybe clinical encounters [...]
Though most CAREWare users run the program without experiencing problems, some have reported that parts of the program respond slowly. This document serves as a guide to help those users improve the overall performance of their installation. It is not intended to replace or amend the system requirements to use CAREWare. Note that the information in this document is current as December 5, 2016 and over time may become outdated. CAREWare Configuration: There [...]
[...] space for object 'cw_change_log' in database 'CW_CHANGE_LOG_0008' because the
'PRIMARY' filegroup is full.
INSERT INTO cw_change_log ( chn_lg_pk , chn_lg_table_name , chn_lg_pk_value , chn_lg_field_name , chn_lg_is_delete ,
chn_lg_new_value , chn_lg_usr_fk , chn_lg_dmn_fk , chn_lg_bt_version , chn_lg_date_time) VALUES (@chn_lg_pk , @chn_lg_table_name
, @chn_lg_pk_value , @chn_lg_field_name , @chn_lg_is_delete , @chn_lg_new_value , @chn_lg_usr_fk , @chn_lg_dmn_fk , @chn_lg_bt_version
, @chn_lg_date_time) [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal You can download all available CAREWare documentation from here. All updated documents will be posted here after being posted to the HRSA CAREWare website. Information about changes between the CAREWare 5 and CAREWare [...]
Many CAREWare users are moving towards the newer Microsoft operating systems and have encountered some difficulty installing the CAREWare business and client tiers due to the User Access Control (UAC) feature. This new feature is turned on by default in Windows 7, Vista, and Server 2008. Users can turn off UAC , but the CAREWare Help Desk does not suggest doing so because it is a security feature for these operating systems. [...]
The CAREWare Help Desk open hours are: Monday - 12:00 PM - 5:00 PM Eastern Time.
Tuesday - 10:30 AM - 6:30 PM Eastern Time.
Wednesday - 12:00 PM - 5:00 PM Eastern Time.
Thursday - 10:30 AM - 6:30 PM Eastern Time.
Friday - 12:00 PM - 5:00 PM Eastern Time. The number to call for assistance is 877-CWHELP1 or 877-294-3571.
The CAREWare Help Desk can also be reached by email at cwhelp@jprog.com
The CAREWare Help Desk can be very busy sometimes and answers to emails or phone [...]
CAREWare Version 5 Builds 915 or newer.
Starting with CAREWare build 915 .NET Framework 4.5.2 will be required to run CAREWare. To make sure the latest .NET Framework is installed, complete Windows Updates . To manually update to .NET Framework 4.5.2 instead of using Windows Update or for more information about .NET Framework click here. These are operating systems that support .NET Framework 4.5.2: Windows 7 Service Pack 1 , Windows 8, Windows [...]
Administration includes all tasks regarding general use and technical support for CAREWare. Is CAREWare free? Which Windows & SQL Server versions is CAREWare compatible [...]
The Provider Data Export is used to export data from selected tables for a specified date span. Data exported from a single provider domain can be edited and re-imported. Data exported for multiple provider domains can be used for reporting purposes and cannot be re-imported. A Provider Data Export file can include provider setup information and metadata. To access the Provider Data Export: Click Administrative Options . Click Export Menu . Click Provider Data Export . Click New Export .
The Provider Data Export can export MDB and XML files, and it can [...]
Configuring your device for Two-Factor Authentication (2FA) for CAREWare 5 Overview Once the CAREWare Administrator turns on 2FA for your CAREWare server, the next time you log in you will be prompted to set up your device. The device can be an iPhone, an Android smartphone, or your computer workstation. The device you choose may depend on the policies of your organization. The rest of this document describes how to set up a smartphone with the Google Authenticator app or a workstation [...]
Before completing the upgrade to SQL Server 2008 you should complete a backup of the database. This can be done within CAREWare or SQL Server.
You may want to run the SQL 2008 Upgrade Advisor before completing the actual upgrade. It can be downloaded from here.
You can download the SQL Server 2008 Express Edition from here.
You may also want to download and the [...]
To completely remove SQL Server 2008 from a PC/server you will need a Windows user account with permission granted to add/remove programs. Once the uninstall is complete you will no longer be able to connect to the removed SQL Server instance. If your CAREWare data was contained in the uninstalled SQL Server instance, then you will be able to move or copy the database to another PC or SQL [...]
The silent or quiet installation of the CAREWare Business and Client Tiers should only be used by individuals familiar with the MSIEXEC.EXE program and DOS command prompt. This wiki answer is for advanced PC users only. The CAREWare Help Desk is only able to provide the information below AS IS and will not be able to assist in the creation of customized queries or additional installation methods using this method. There
There are several good ways to import data into CAREWare, though these processes can be quite complicated for novice users. This wiki page summarizes the three most common methods and provides links to relevant documentation.
Provider Data Import (PDI) The Provider Data Import (PDI) allows users to import their clinical data from other electronic health record applications into CAREWare using a pre-defined Access or XML template. Once one or more files are ready for import, users map incoming fields with the [...]
[...] users are reporting an error message when updating the client tier application, after upgrading to CAREWare build 865 or newer, stating that the jMultiTier.dll file is missing or incorrect. Some users get the message after clicking Update Now during the client update process. They have the option to click OK on the error message window, and then the Finalizing Update message appears. The Finalizing Update process doesn't complete. This is a result of the jMultiTier.dll file not updating correctly. This can occur [...]
The swapping of databases should only be done by those familiar with SQL commands and aware of all possible issues which may occur. You will need a SQL manager such as Enterprise Manager or Craig’s SQL Manager . Go to the CW_Setup directory located at C:\CW_Setup. Run RWCAREWareInstaller.exe. Select “Custom Install” and press “Next”. Select the second check box and press “Next”. Provide a SA password and instance name for the new instance (CAREWare2). The installer will then create [...]
The SQL Server Data Tier contains all clinical, provider, and user information entered into CAREWare. What is the SA password and what does it do? Can CAREWare Merge Databases? Can I open the CAREWare database in MS Access? Can anyone who has access to the CAREWare database view a client's personal identifying information? How do I archive my change logs? How do I move my CAREWare [...]
CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:
jPROG CAREWare Support Portal As a prerequisite, you will need to download and install the latest .NET Framework required for CAREWare. To install CAREWare, download the CAREWare installer and user manual from the HRSA CAREWare web site. [...]
Source: jProgBusiness - [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
Invalid connection string attribute
at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)
at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo,
DbConnectionPool pool, DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup [...]
Error - The business tier is currently locked for the following purpose(s): * Unable to update the Data Tier. You will not be able to log in until the problem is fixed. Contact technical support so that they can view the event logs. DTUpdate 89.7 failed Is there a cw_daily_tasks table in the CW_Data database? This can be checked using SQL Server Management Studio on the database server.
Start SQL Server Management Studio . Click Connect , after selecting [...]
Instructions to include Genvoya: The combination antiretroviral whose brand name is Genvoya is included in these medication files. On the RSR side of things, in clinical encounters, under medication setup, there is a bit of an issue because Genvoya and Stribild share the same DrugCode (this is not the same as an NDC, which is in the ADAP file only). Genvoya and Stribild are the same except that Genvoya contains a different formulation of Tenofovir (TAF) [...]
[...] when entering or importing medications for clients or when running custom reports. The error message is: Event is on the wrong date. at jMultiTier.jMultiTier.jDrugEventDateGrouping.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jDrugEventGrouper.Add(jDrugEvent DrugEvent) at jMultiTier.jMultiTier.jRegimineDecoder.AddDrugSpan(jDrugSpan DrugSpan) at jProgBusiness.jBusiness.RGM_BusinessSideOperations.clientRegimenManager(String sessionToken, String DomainPK, String clientPK, Boolean useCustomDrugNames, Boolean ARTDrugsOnly) To resolve [...]
Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in a TXT file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to jProg.
Start the Diagnostic Utility
Log into the Central Administration domain Click Administrative Options Click Business Tier Diagnostics [...]
[...] Client Match Scoring allows for a provider to raise or lower the overall matching score used within CAREWare to determine if a new client possibly matches clients already in the database. By lowering the matching score more clients will appear as possible matches when a new client is added. This can help users if a client name is often misspelled and to avoid duplicate client entry. The lowest score to consider client as a possible match in the upper right corner is based on 100. [...]