Provider Setup Import/Export Bug

Modified on Fri, 30 Dec 2016 08:21 by Kevin Ricciardo — Categorized as: Uncategorized

The Provider Setup Import/Export generates a file with a name that is unreadable by the import process. The file created message shows the client tier folder (C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier) as the directory to which the file is saved, but the file is actually saved in the CAREWare folder (C:\Program Files (x86)\CAREWare). When a user browses to import that file, it cannot be viewed because the results are filtered for XML Export Templates (CW_Templates.XML).


1. Log into the provider domain.
2. Click Administrative Options.
3. Click Export Menu.
4. Click Provider Import/Export.
5. Click Run Export.
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6. Enter a message.
7. Click OK.
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8. Click OK.
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1. Click Import Existing Template.
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2. Click Yes.
3. Click the ellipsis.
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The file will not be visible due to a bug with how the file is named.
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