Password Reset Manager
Modified on Fri, 29 Apr 2016 12:01 by Kevin Ricciardo — Categorized as: Uncategorized
CAREWare has a Password Reset Manager that allows users to unlock their accounts.
To access the Password Reset Manager:
1. Log into the
Central Administration
domain. 2. Click
Administrative Options
. 3. Click
Advanced Security Options
. 4. Click
Password Reset Manager
.
5. Click
Enable email password reset
.
6. Enter Outgoing Email Configuration settings.
To test the email settings:
1. Click
Send Test Email
. 2. Enter an email address. 3. Click
Send
.
Once the test email is sent, the user will receive an email like the one below.
The Password Reset Manager feature is triggered when a user account is locked because he or she entered an incorrect password more than three times. This is the default setting, which can be adjusted to a different number of entry errors. Once a user account is locked, CAREWare will show the following message:
Once the user account is locked, a
Reset Password
button will be displayed.
1. Click
Reset Password
.
2. Click
Send reset code to user email
. 3. Click
OK
.
The user will receive an email like this:
4. Enter the token from the email.
5. Click Submit.
6. Enter a new password. 7. Click
Change Password
.
The user can now log into CAREWare with the new password.
Click
here
to download these instructions.
Back to
How do I reset/unlock a user?