Finalizing Update error
Modified on Thu, 09 Feb 2017 08:34 by Kevin Ricciardo — Categorized as: Uncategorized
Some users are reporting an error message when updating the client tier application, after upgrading to CAREWare build 865 or newer, stating that the jMultiTier.dll file is missing or incorrect. Some users get the message after clicking
Update Now
during the client update process. They have the option to click
OK
on the error message window, and then the
Finalizing Update
message appears. The
Finalizing Update
process doesn't complete. This is a result of the jMultiTier.dll file not updating correctly. This can occur if the file is being blocked by anti-virus software.
Here are a few options to resolve this error:
Check your anti-virus software for blocked or quarantined CAREWare files. *Contact your local IT department for support with network or anti-virus software issues.
Re-install the client tier application using the same build as the business tier currently installed for your organization. *Click
here
for instructions on installing the client tier.
Copy the jMultiTier.dll file from the Client Distribution folder.
Go to the RW CAREWare Business Tier folder
Double click on
ClientDistribution
Right click on
jMultiTier.dll
Click
Copy
Go to the RW CAREWare Client Tier folder
Click
Paste
Choose the option to replace the file if prompted to.
Copy the files from the ShadowedClientUpdate folder and paste those files in the RW CAREWare Client Tier folder.
Go to the RW CAREWare Client Tier folder
Double click on
ShadowedClientUpdate
Click on the first file in that folder
Hold down
Shift
Click on the last file in that folder
Right click on any file
Click
Copy
Go back to the RW CAREWare Client Tier folder
Click
Paste
Choose the option to replace all files
The ShadowedCLientUpdate file is located at C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier\ShadowedClientUpdate by default.
The RW CAREWare Business Tier folder is located at C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier by default.
The RW CAREWare Client Tier folder is located at C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier by default.
Click
here
to download a copy of these instructions.
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Recent Build Fixes