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Page History: Third Party Billing Error Create 837p Files

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Page Revision: Thu, 16 Jun 2016 11:33

When creating an 837p File an error will generate if the provider domain, insurance provider, and client record does not have the full 9 digit number for the zip code. This number does not include any dashes or space. For Third Party Billing, the entire zip code is required. An example would be 70003-4463, would be entered as 700034463 for zip codes in CAREWare.

If less than 9 digits are entered these error messages will appear:


Error: Insurer Zip Code does not meet the 9 digit requirement.


To resolve this error, update the zip code to include all 9 digits for the insurer.

1. Click Administrative Options.
2. Click Third Party Billing.
3. Click Insurance Provider Setup.
4. Click the insurer to highlight it.
5. Click Edit Insurer.
6. Update the Zip field to include all 9 digits.
   

Error: Provider Zip does not meet the 9 digit requirement.


To resolve this error, update the zip code to include all 9 digits for the provider.

1. Click Administrative Options.
2. Click Setup Wizard.
3. Click Next until the page for Agency and Contact Information.
4. Update the Zip Code field to include all 9 digits.
5. Click Next until Finish.
6. Click Finish to save the change.
   

Error: Client Zip does not meet the 9 digit requirement.


To resolve this error, update the zip code to include all 9 digits for the client.

1. Click Find Client.
2. Enter a search term to find the client.
3. Click Search.
4. Click on the client's record.
5. Click Details.
6. Update the Zip Code field for the client.
   

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