Page History: How to use the CAREWare Diagnostic Utility

Compare Page Revisions

« Older Revision - Back to Page History - Newer Revision »

Page Revision: Thu, 02 Dec 2010 10:12

Overview The CAREWare Diagnostic Utility is able to monitor and time key activity internal to the CAREWare Server and to store that information in an XML file that can be sent to the jProg programmers for analysis related to performance issues. Below are step-by-step instructions on how to perform diagnostics on your server and to send the results to jProg. Step 1 Start the Diagnostic Utility • Log into the central domain and go to Administrative Options then Diagnostics. • Estimate the number of minutes you will need to re-produce the performance issue and enter that in the Number of Minutes field. Note that it is OK to over estimate the number of minutes by a few minutes, but you don’t want to make it too long, because it would create a very large diagnostic file. • Click the Turn On button then Click Close Step 2 Do Some Stuff in CAREWare You can now do the tasks that you want to run diagnostics for. It is OK to log out of the central provider and log in to a data entry provider. Once you have performed the tasks with the performance problems you can turn off the diagnostic utility. Step 3 Turn Off the Diagnostic Utility • Log into the central domain and go to Administrative Options then Diagnostics. • If the number of minutes you entered when you turned diagnostics on has not expired the Turn Off button will be highlighted. • Click the Turn Off button. Step 4 Zip the Diagnostic Output and Send To jProg On the computer where the CAREWare business tier is installed, in the “RW CAREWare Business Tier\diagnostics” folder, you will find one or more XML files that begin with cw_diagnostics and then have a date and time. Zip up the one that has the date and time matching when you ran the diagnostics and attach the zip file as an email to cwhelp@jprog.com. Step 5 Viewing the Diagnostic Utility File (Optional) I some cases non-jProg programmers may want to view the information in this file. If you want to view the diagnostic information you can do so through the CW Admin.exe utility (see the CAREWare FAQ for information on running that).

Back to Frequently Asked Questions