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Page History: Data Tier Update Failed for 84.609

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Page Revision: Mon, 04 Jan 2016 16:38

In some cases the business tier will become locked during a data tier update. If the data tier update fails at DTUpdate 84.609, check the database to be sure the adp_ds_rs_rpk's 01, 02, and 03 each equal 0, in the adp_ds_rs_active column in the cw_adap_disenrollment_reason_rft.

To check for the table:

1. Start SQL Server Management Studio.
2. Connect to the CAREWare database instance.
3. Expand Databases.
4. Expand CW_Data.
5. Expand Tables.
6. Right click cw_adap_disenrollment_reason_rft.
7. Click Select Top 1000 Rows.
8. Verify the adp_ds_rs_active column has 0 for the rows 01, 02, and 03 adp_ds_rs_rpk.
   

If the adp_ds_rs_rpk's are inactive (equal 0), skip that DTUpdate by following these instructions:

1. Go to the CW_Admin Utility.
   *Located at:C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier by default.
   
2. Right click CW_Admin.
3. Click Run as Administrator.
4. Click Stop Server.
5. Click Common Storage Table.
6. Double click on the cmm_st_number column for the Data Tier Version.
7. Type in 84.609.
8. Click on any other box to save
9. Click Server Settings
10. Click Start Server.
    

If the adp_ds_rs_rpk's are active (set to 1), contact the CAREWare Help Desk by following the instructions here. Click here to download these instructions.

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