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This error message informs users that the client tier update has not completed. In come cases, the client tier application file is updated, but other necessary files have not updated. Users can log in because the client tier application file updated. They will experience other errors when using CAREWare because other files have not updated. If the following error message comes up, just follow the instructions in the message to complete the update.

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If this does not resolve the issue, follow the instructions here. If the issue is not resolved after following those instructions, contact the CAREWare Help Desk by following the instructions here.

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